MTN Device financing program allows MTN customers to pay for their mobile devices (“Smartphone and Tablet”) over a period of 12 months.

MTN device financing require:
Being on the MTN network for the past 12 months
Being an active MTN customer on MoMo, Data, Voice & SMS.
Having cleared Mokash(mobile money) loan.
Requires that you enter into an agreement to pay for the device plan in daily, weekly, or monthly instalments until the device is paid off.
You can pay the instalments over the full period of the term or pay off the device’s total price any time. Through mobile money or bank account (Only for Corporate Plan)

You can choose from our range of devices “Smartphone or Tablets”:

• Tecno smartphones or tablets
• Samsung smartphones or tablets
• Mara phone smartphones
• Infinix smartphones
• Nokia smartphones
• Itel smartphones

You can have one device financing agreement for your active line or more devices for your family members, as long as you do not go over your credit-scoring limit.

Yes, MTN device financing will cover device loss/stolen & screen replacement once in the repayment period and the manufacturer warranty is still applied.

For eligible MTN customers, you can get device financing services through the below channels

1. Digital Channels
   Visit Selfcare portal: https://macyemacye.mtn.co.rw to choose your preferred device “Smartphone or Tablet”
2. Retail Stores:
   MTN device financing is accessible across the country through:
   All MTN Service center
   All MTN Connect Shops
   All VIP Shops of Tecno, Infinix & Itel
   And several device retailers in the informal market
   For more details, please visit MTN service centres.

1. When does the phone get locked?
   Your phone received through device financing is unfortunately locked due to the loan being overdue based on your preferred repayment frequencies:
   a.Daily (Locked after & above 24 hours of non-repayment)
   b.Weekly (Locked after & above 7 days of non-repayment)
   c. Monthly (Locked after and above 30 days of non-repayment)
2. How do I get my phone unlocked?
   Your phone gets unlocked upon a successful payment or through our MTN service centre in case of a reported case that your phone has been recovered after being stolen
3. How do I process a claim when my phone has been Stolen?
   You will need to submit an approved police report to any nearest MTN service centre for your replacement to get the processed equivalent to the value of the remaining balance to be repaid.
   Your phone replacement will be executed within a maximum period of 48 hours.
4. How do I get phone repair as part of the device financing insurance policy?
   You will need to visit the nearest service centre with the damaged device and a Copy of your national ID for our support team to process the repair
   Your screen replacement will be executed within a maximum period of 48 hours and as a customer, you will be requested to pay 20% of the repair cost.
   For any other support, please call 100 or use our customer 360 app for live chat.