• Dial *165#
• Select My Prestige Club account

• Yes, membership is valid for one year and renewed depending on your spending.
• To renew membership, a customer’s average monthly spend must remain above the Frw 5,000 threshold for three consecutive months within the 12-month spend cycle.

Yes, you will be notified of your membership expiration via SMS, e-mail, My Prestige Club account on USSD *165#, or through your dedicated Relationship Manager.

• Spend a minimum of Frw 5,000 monthly and a cumulative spend of up to Frw 1,200,000 annually.
• Eligible customers are classified into 5 Spend Bands (Platinum, Gold, Silver, Bronze, and Grey) depending on the customers’ spend.

1. Platinum Band

Eligibility: Minimum spend of Frw 100,000 monthly and Frw 1,200,000 annually

Benefits:

• An Account Relationship Manager
• Access to VIP Airport Lounges
• Access to Special discounts from different MTN partners
• Surprising and delightful gift items
• Invitation to VIP Events
• Priority service at MTN Service and Call centers
• Priority queuing in-store
• Free SIM Swap
• Other Exciting and exclusive offers (discount on tickets to concerts and Marathon kits home/office delivery)

2.Gold Band

Eligibility: Minimum spend of Frw 50,000 monthly and Frw 600,000 annually

• Access to VIP Airport Lounge
• Discounts from different MTN partners
• Invitation to VIP Events
• Priority service at Call centres
• Prestige Pass at MTN Service centres
• Free SIM Swap
• Voice and Data bundles gifts on birthdays
• Other exciting and exclusive offers (deals on concert tickets and marathon kits with home/office delivery…)

3. Silver Band

Eligibility: Minimum spend of Frw 30,000 monthly and Frw 360,000 annually

Benefits:

• Discounts from different MTN partners
• Priority service at the Call centres
• Prestige Pass at MTN Service centers
• Free SIM Swap
• Voice or Data bundle gifts on birthdays
• Exclusive offers, i.e., Discounts on concert tickets and events

4. Bronze Band

Eligibility: Minimum spend of Frw 10,000 monthly and Frw 120,000 annually

Benefits:

• Access to Discounts from different MTN Prestige partners
• Priority service at Call centres
• Prestige Pass at MTN Service centers
• Free SIM Swap
• Voice or Data bundle gifts on birthdays

5. Grey Band

Eligibility: Minimum spend of Frw 5,000 monthly and Frw 60,000 annually

Benefits:

• Access to Discounts from different MTN Prestige partners
• Priority service at Call centres
• Prestige Pass at MTN Service centers
• Free SIM Swap

Who Benefits?

Around 1,391,320 MTN customers are offered MTN Prestige Club Membership. Each customer is given a scorecard related to their ranking in these two areas:

• Total patronage to MTN (amount spent)
• Customer Spend.

Customer’s scorecards are re-evaluated every three months, with MTN Prestige Club access valid for 12 month of the coming year.

There is no cost to become an MTN Prestige Club member. You retain your membership by remaining among the top MTN Rwanda customers.

• Save big on business lunches, gym memberships, airlines and much more from MTN Prestige Partners
• MTN Prestige Club members will have a special dedicated counter at MTN Service Centers countrywide
• MTN Prestige Club members will have a priority access at our call center – 100

MTN Prestige Club is a Loyalty scheme designed to recognize and reward MTN Premium customers, based on their cumulative spend within a 12-month spend cycle.

Spend refers to the amount of monthly or cumulative recharges a customer uses on the MTN network.

The MTN Prestige Club is for customers who:

• Spend between a minimum of Frw 5, 000 monthly and Frw 1,200,000 annually (5 spend bands)

It is available to ALL MTN prepaid, post-paid customers with a minimum spend of Frw 5,000 monthly.

Qualification into the MTN Prestige Club is a customer that consistently spends up to a minimum of Frw 5,000 monthly and a cumulative spend of up to Frw 120,000 for a 12-month period in their spend cycle.

The eligible customers are classified into 5 Spend Bands:  Platinum, Gold, Silver, Bronze and Grey. These categories are dependent on their status on the network based on spend.

Being an MTN Prestige Club member gives you benefits such as discounts from various MTN Prestige Partners, preferential treatment such as a Pass in MTN service centers and Call center, prestigious access at the Airport lounge and a lot more exciting and exclusive experiences.

The Category of privileges received is dependent on your prestige tier status.

Yes, customers are able to check their tier status through MyPrestige Club account on the USSD short code *165#.

With a minimum spend of Frw 5,000 monthly and Frw 60,000 over a 12month spend cycle, a customer is qualified to be a Prestige club Grey member and will enjoy the following benefits:

• Access to Discounts from different MTN Prestige partners
• Priority access at Call centre
• Prestige Pass at MTN Service centers  
• Free SIM Swap

With a minimum spend of Frw 10,000 monthly and Frw 120,000 annually, a customer is qualified to be a Prestige club bronze member and will enjoy the following benefits:

• Access to Discounts from different MTN Prestige partners
• Priority access at Call centre
• Prestige Pass at MTN Service centers  
• Free SIM Swap
• On-net free calls or free Data on their birthdays

With a minimum monthly spend of Frw 30,000 and Frw 360,000 over a 12-month cycle, a customer is qualified to be a Prestige club Silver member and will enjoy the following benefits:

• Discount from different MTN partners
• Priority access at Call centre
• Prestige Pass at MTN Service centers  
• Free SIM Swap
• On-net free calls on their birthdays or free Data
• Exclusive offers i.e., Discount on concert tickets and events

With a minimum spend of Frw 50,000 monthly and Frw 600,000 over a 12 month spend cycle, a customer is qualified to be a Prestige Club Gold member and will enjoy the following benefits:

• Discounts from different MTN partners
• Invitation to VIP Events
• Priority access at Call centre
• Prestige Pass at MTN Service centers  
• Free SIM Swap
• Voice and Data Gifting on birthday
• Other exciting and exclusive offers (discount on tickets to concerts and Marathon kits home/office delivery, …)

With a minimum monthly spend of Frw 100,000 and Frw 1,200,000 annually, a customer is qualified to be a Prestige Club Platinum member with the benefits listed below:

• An Account Relationship Manager
• Access to VIP Airport Lounges once a month.
• Access to Special discounts from different MTN partners
• Surprise and Delight Gift items
• Invitation to VIP Events
• Priority access at MTN Service Centers and Call centre
• Priority queuing in Store 
• Free SIM Swap
• Other Exciting and exclusive offers (discount on tickets to concerts and Marathon kits home/office delivery)

Yes, MTN Prestige membership is valid for one year and can be renewed depending on your spend. A customer’s average monthly spend must remain above the Frw 5,000 threshold for three consecutive months within his/her 12 month spend cycle.

Yes, you will be notified of your membership expiration through SMS, e-mailer, and My Prestige Club account on USSD *165# or through your dedicated Relationship Manager