Chief Technical Information Officer

Mobile Money

Reference number: 1
Job type: Permanent
Kigali
Rwanda

Organisation Name: Mobile Money Rwanda
MTN Level: 4L
Posted: 11 Jun 2025

Job requirements

Job Requirements (Education, Experience and Competencies)

Education:

– Minimum bachelor’s degree in information technology, Computer Science, Engineering, Commerce or a related field will be advantageous

– Post graduate qualification in MBA/Masters will be an add advantage.

Experience:

– Minimum 5 to 8 years relevant experience in a similar position with at least 3 years in a managerial role

– Experience in Fintech, banking or financial services is mandatory

– Successful track record as a senior management professional in delivering exceptional technology products & services

– Experience working in a global/multinational enterprise with a good understanding emerging markets

Competencies:

Functional Knowledge:

– IT & Platform Strategy

– IT, Data & security architecture and standards

– Asset & Infrastructure maintenance

– Testing & QA

– Release & Change Management

– API Integration

– OSS/ BSS application portfolio management

– Enterprise IT operations & Service delivery

– IT Support & Resolution

– Cybersecurity Technology

– Information Assurance

– Risk Management

– Incident Detection, Response & Remediation

– Application Security

– Threat/ Vulnerability Assessment Management

– Data Leak Prevention

– Data Encryption Technology

– Governance, Compliance & Audit

Skills

– Strategic thinking

– Business Acumen

– Analytical thinking

– Conflict management

– Continuous improvement

– Data interpretation

– Decision making

– Delivery focused

– Leadership

– Negotiations

– Innovation

Job description

About Mobile Money Limited:

Mobile Money Rwanda Limited is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to our mission of making our customers’ lives a whole lot BRIGHTER.

We are an equal employment employer with a strong culture that is forward-looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends.

Mobile Money Rwanda Limited is therefore internally and externally recruiting a highly competent and self-motivated individual for the position below.

Mission/ Core purpose of the Job

The Head of Technology is responsible for leading & driving the Technology strategy & roadmap for the company. The Head Technology is expected to oversee the deployment of IT assets, infrastructure & systems across the OpCo and managing their performance & usage. The role is also responsible to ensure that local instances of all platforms are seamlessly integrated, and information security & privacy standards and protocols are duly complied with. The role leads teams across the below three sub functions:

– IT Architecture & Data Management

– IT Service Management

– Information Security

The role entails working under the guidance of Group CTIO Digital and Fintech, and maintains regular liaison with Group Fintech Technology team

The Chief Technical Information Officer reports to MMRL CEO and is supported by Senior Managers and Managers.

2. Context (Global influences, environmental / industry demands, organizational mission etc.)

Fintech is entering a new phase where operational and commercial excellence has become critical for success. A separate Company has been set up to drive financial products and services to expand the reach and speed of operations. There is an increased focus in the commercial areas, new products and services and scaling up of Digital capabilities. The incumbent must therefore ensure the successful delivery in context of:

– An expertise-based multicultural Fintech organisation

– A dynamic and evolving field of Fintech/Financial Services

– Revolutionary workforce practices which are bringing together global labour markets

– Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring

– Evolving industry sector constantly presenting new challenges and opportunities to the core businesses

– Agile ways of working

Key Performance Areas:

The Head Technology will be accountable to achieve the following objectives:

Strategy Development and Implementation

Cascade the Group strategy to create functional strategy aligned with the overarching business goals, under oversight of the CEO
Ensure effective implementation of the functional strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
Oversee regular review of the functional strategy and roadmap, under oversight of the CEO, to ensure its alignment with the changing dynamics of the internal and external ecosystem

Staff Leadership and Management

Source, induct and manage talent in accordance with legislative guidelines
Continually develop a culture of strong collaboration and effective team working
Ensure open communication channels with staff and implement change management interventions where necessary
Provide definition of roles, responsibilities, individual goals and performance objectives for the team
Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
Develop and implement a training plan in order to build and develop skills within the team
Performance manage resources in accordance with HR policy and legislation where necessary
Actively participate in leadership team and develop skills of own team
Promote a ‘Fintech centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Governance

Strategic Meetings

Participate and provide input in strategic meetings
Provide inputs & drive OpCo wide transformation initiatives, elicit inputs from relevant parties
Provide inputs to and ensure adequate risk mitigation and controls in the function
Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
Drive approval process from CEO/Group on new initiatives
Dedicate relevant budget for internal projects, post sign-off from CEO/Group
Drive preparation of proposal on change initiatives SLA, policies and procedures

Escalations

Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to CEO / Group team
Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

Closely monitor all projects initiated in the function
Review and finalise objectives, targets and budgets for the function, under oversight of CEO
Review key risks, issues and dependencies and set mitigation actions, seeking guidance from the CEO as and when required
Develop and manage budgets, where required
Sign-off / make decisions regarding tactical changes and where required seek sign-off from Management

Performance

Monitor performance and alignment with overall OpCo strategy
SLA approval and exception performance review

Reporting

Report on a monthly basis to the CEO relating to progress made within the function and in accordance with the measurement metrics set by the organisation
Report on an ad hoc basis on specific projects, as required

Budgets

Manage function’s budgets in line with business objectives, under oversight of CEO
Manage project initiative budgets in line with business objectives, under oversight of CEO
Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers, under oversight of the CEO

Operational Delivery

Functional Leadership:

As the functional leader of the Technology vertical, the role is accountable to:

Monitor and align the direction, strategy and results of the Technology Vertical, collectively and as individual work areas in the OpCo, ensuring that the Group guidelines are duly complied with
Lead and deploy an integrated solution development and problem-solving philosophy across the function
Measure the impact and benefit of the function to OpCo and in turn, Group FinCo and report the true-value metrics. Drive continuous improvement across all verticals
Generate visibility for the true-value contributions of the function within Group FinCo and Opco to drive greater service acceptance and adoption

Delivery Leadership:

As the delivery leader of the Technology vertical, the role is accountable for the following work area outcomes:

Strategy & Analytics, Budgeting, Data and Reporting

Implement and oversee execution of policies, procedures and guidelines set forth by group Technology team and ensure the team complies with the same
Implement governance to manage the consolidated OpCo Technology strategy, budgets and financials, with guidance from OpCo CEO
Cascade the Group Fintech budget, analytics and reporting framework in the function, in collaboration with the OpCo CEO
Deliver results under the guidance of the Group CTIO Digital & Fintech, abiding by all the set directives and regularly reporting compliance

Technology Operations

Lead creation of blueprints and architecture for system development, modification or integration (Esp, to accommodate local instances), and provide support to Group FinCo in architecture review, when required
Monitor all products, tools & technologies operational in the OpCo in order to ensure compliance with architectural standards and where spotted, resolve incidents of non-compliance
Assist Group Technology team in deploying IT Infrastructure and assets within the OpCo and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per Group standards
Lead the deployment, maintenance, monitoring and updates to local instances of the customer, product & delivery platforms across all products
Monitor management of local IT incidents and where required, resolve escalated technical / system issues
Lead and drive all testing and releases required to be done in the OpCo and ensure change management initiatives are undertaken for large scale transformations
Oversee third party service SLA compliance and performance, when required
Inculcate ‘data centricity’ within the OpCo, ensuring that all critical data such as that of customers, is stored, managed and accessed as per standards prescribed by the Group and absolute data integrity is maintained
Monitor compliance with policies related to sharing of data with external parties (including Group FinCo) as per local data governance and privacy policies
Lead Information Security initiatives, projects and practices in the OpCo. Ensure that the highest level of data security is maintained
Implement governance mechanisms set forth by the Group to build a robust Technology and Information Security function in the OpCo
Other tasks and duties, as assigned

Managerial / Supervisory Responsibilities

Accountable for the morale, performance, and development of the function’s human capital
Approve work structure process before adoption by the team
Coach and mentor direct reports
Ensure assigned team is led, motivated, and rewarded to achieve KPA’s
Ensure that coaching / mentoring programs and personal development plans are in place for all staff members
Ensure effective management of diversity among personnel in the function
Identify staff training and development needs and implement necessary actions
Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting)

How to apply:

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 10th June 2025. MTN Website portal: https://www.mtn.co.rw/careers/

We encourage applicants from women and/or individuals living with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250 788319965)

At MTN Rwandacell Pie, we are committed to safeguarding your data privacy. For more information, visit our website to read our job applicants’ privacy notice that explains how we collect, use, disclose, and protect your personal data at: https://www.mtn.co.rw/privacy-notice-for-job-applicants/