Job Title: Specialist BankTech, Partnerships

The Specialist BankTech & Partnership is responsible for setting the overall product/product line strategy and vision, ensuring timely and robust planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, and finally ensuring the successful deployment of the product in the required areas. The role is also expected to understand and map customer journeys to be able to pre-empt typical demands and cater to them in a timely manner.

Key Performance Areas:

• Work closely with SM to develop and deploy BankTech & partnership product roadmap in the OpCo, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
• Conduct extensive market and region research and create realistic user stories for solution optimization
• Customize the provided product design in line with OpCo-specific local nuances and take sign-off from higher management
• Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend product pricing in line with country-level nuances
• Monitor revenue and cost for the product portfolio to maintain profitability as per the organization’s strategy and business plan
• Collaborate with the CVM to develop & analyze loyalty/reward programs
• Research and analyze customer behaviour in a specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
• Benchmark best practices in the market, prepare business case and present to senior management
• Collaborate with Marketing to identify potential strategic partners to drive the rewards program
• Manage promotional calendar with third party services to drive sales growth back into the business
• Manage the loyalty program operations (including transactions on rewards to be disbursed)
• Use relevant metrics and measures to monitor existing loyalty & reward programs
• Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
• Manage day-to-day product operations and establish the best internal practices to ensure effective utilization of the products
• Strengthen customer feedback loops and scale product knowledge within the OpCo
• Manage Quality of Service of the Product to ensure a seamless customer experience
• Monitor & Analyze traffic loads and in county system & platform capacity
• Capture Voice of Customer through CSAT surveys, product reviews, complaints, etc.
• Other tasks and duties, as assigned
• Implement and execute policies, procedures and guidelines cascaded by the functional lead
• Comply with the set governance mechanisms, under supervision from the functional lead
• Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the SM BankTech
• Evaluate the efficiency and effectiveness of Product strategies and propose and offer suggestions for improvements
• Report daily to the SM BankTech relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required
• Provide inputs, when required, and execute all projects initiated in the function
• Assist in establishing objectives, targets and budgets for the function
• Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the SM BankTech
• Prepare documentation for sign-off / making decisions regarding tactical changes; apprise SM BankTech of changes made without approval

All interested candidates are requested to apply through the MTN website and submit their updated curriculum vitae with copies of notified academic credentials no later than 16^th October 2025. MTN Website portal: https://www.mtn.co.rw/careers/

We strongly encourage applications from women and/or individuals with disabilities.

Note: Should you not hear from us within 14 (fourteen) days from the closing date of this advertisement, you may consider your application unsuccessful. If you encounter any issues when completing the application, reach out to Alozius.Mutamba@mtn.com (+250788319965)

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