Title Fintech API & Special Projects Specialist
Location Rwanda
Department Mobile Money Department
Organisation Mtn Rwanda
Posting Date 2021-08-26 09:20:44

MTN Rwanda is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward-looking and encourages creative thinking and innovation while remaining at the forefront of the latest technology and trends.

MTN Rwanda is therefore Internally and Externally recruiting highly competent and self-motivating individuals for the position of Fintech API & Special Projects Specialist

  • Execute and manage test function of all mobile money special/crucial projects with a focus on delivery.
  • Develop strong partnerships with different tech hubs, e-commerce owners and the developer community to drive more awareness and usage of the Open API’s.
  • Grow and monetize the Open API’s and growth the revenue from all partners onboarded on Open API to drive value from them.
  • Manage and roll out the MoMo Market, partnerships with international payment players and other special projects around insurance and agritech.
  • Ensure all mobile money partners connected through Open API adhere 100% to SLA measurements and agreements.
  • Support in the roll out of the Open API and new API’s initiatives in line with MFS strategy and roadmap.
  • Execute and manage test functions of all partners’ mobile money projects with a focus on delivery.
  • Develop and execute “GTM strategies” for Partners onboarded on the new platforms and strategies to ensure awareness and growth.
  • Ensure more transactions through the active partners are kept as agreed with the business and the vendor.
  • Ensure mobile money applications’ stability and availability do not drop by the agreed SLAs with the support components. (System availability should be 99.9%)
  • Manage and maintain relationships with internal and external stakeholders for project duration and after Product launch.
  • Provide daily partner performance and trends.
  • Always be aware of developments in the marketplace with respects to competition, vendors, market channels, customers.
  • Support in coming up with growth and marketing strategies to drive more awareness about the Open APIs.
  • Ensure IT department and network department adhere 100% to SLA measurements and agreements with Mobile Financial Services Department.
  • Manage the organization’s corporate purchasing virtual card program such as the issuance, renewal, and modification; cancellation, records retention, and distribution lists; compliance issues and customer service (credit limit increases, policy interpretation, exception transaction processing, etc.)
  • Responsible for identifying violations to the corporate T&E Policy
  • Responsible for the daily liaison with virtual debit and prepaid cards partners regarding accounts and product updates
  • Responsible for the provision of virtual cardholder training, including quarterly presentations, and assisting with developing training aids
  • Render support to virtual cardholders, data and technology department, human resources, and credit card administrators, and other groups to assist them with questions and concerns relating to corporate and purchasing virtual card transactions and policies
  • Collaborate with relevant teams in performing corporate account reconciliation administration (monthly reconciliation, the addition of new users, etc.)
  • Responsible for carrying out random transaction audits to ensure policy compliance and monitoring of frauds
  • Managing inbound queries from customer care teams related to order payments and invoice (knowledge on CyberSource, MPGS and other payment gateway systems is required)
  • Leading chargeback disputes and queries covering both systems and all payment gateways acquired through our in-store online eCommerce platform.
  • Monitoring accounts to prevent risky transactions.
  • Supporting customer care teams with procedure resolutions for customer’s accounts.
  • Evaluation reports and data analysis through excel files and pivot tables to minimize risks and improve accuracy.
  • Ensure Frauds, chargebacks, and Merchant Risk Mitigation plan is well implemented on a day-to-day basis through a daily tracking reporting format.
  • Involved in the complete view of digital payments ranging from merchant acquiring risks, business model risk, antimoney Laundering, and compliance
Job Requirements
  • Degree holder in Business Administration, Business IT, Marketing, Sales, Commerce, or related
  • Should have worked with a high financial transactional system for at least 2-4 years.
  • Must have worked for a telecom industry or payments systems background.

All interested candidates are requested to send their application letters and updated.

curriculum vitae together with copies of their academic credentials not later than 7th September 2021,

Through the job’s platform on: jobs2.RW@mtn.com

We highly encourage females or women to apply.

Note: Only qualified applicants will be contacted within 14 days after their submission

MTN Rwanda plc is an equal opportunity employer.

Closing Date 7 September 2021

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