Title CVM Specialist
Location Rwanda
Department Mobile Money Ltd
Organisation Mobile Money Rwanda LTD
Posting Date 2022-06-10 00:00:00

Mobile Money Rwanda LTD is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward looking and encourages creative thinking and innovation, while remaining at the forefront of the latest technology and trends.

 

Mobile Money Rwanda LTD is therefore Internally and externally recruiting highly competent and self-motivating individuals for the below Positions

Job Requirements
  • Set up and act upon comprehensive base management dashboards and reporting on daily, weekly, and monthly basis.
  • Provide strategic commercial, actionable analysis covering customer patterns & base product and pricing (patterns, behaviour, BTL portfolio distribution and adoption) across the total MOMORL customer base (inflow, base, retention, and outflow) that results in commercial optimization of that base. Outcome is used to make commercial decisions at executive level and/ or proactively identify opportunities for product & portfolio optimization, base campaigns, and strategic commercial initiatives
  • Execute delivery of integrated customer insight for customers, including actionable value-, usage- and needs-based segmentation and predictive models, linked with competitor intelligence and market research.
  • Analyse commercial impact of BTL programs on product penetration, ARPU and incremental value delivered. Define analyses of the prepaid base to identify opportunities to apply products and tariffs to maximize lifetime value.
  • Define and execute prepaid base development programs to support growth in customer base ARPU through targeted and segmented offers, BTL campaigns and cohort-specific pricing with a specific focus on data up-sell and tariff
  • Contribute to driving the business by projecting consequences of business decisions based on analysis and drawing up possible proposals for improvement based on actionable customer & base insights
  • Input into proposition development carried out by CVM owners and advise of base implications during prioritisation between specific initiatives.
  • Carry out complex non-routine reporting/analysis and deep dives to understand customer and channel behaviour and the commercial impact of that behaviour i.e. price plan dispositioning, data usage deep dive
  • Perform channel mix optimisation for base development activities. Drive and optimise channel execution by setting volume and value targets based on the approved prepaid budget.
  • Hands on the use of tools – SQL, Excel and MS Access and has worked on Analytics tools like SAS, R, SPSS
  • Commercial understanding of the CVM and proposition development
  • Automation of base management and performance reports. Publish dashboards on daily, weekly, and Monthly basis
  • Support the integration of base analysis into subscriber models
  • Support the integration of initiatives into consumer lifecycle journeys
  • Hands on the use of tools – SQL, Excel and MS Access and has worked on Analytics tools like SAS, R, SPSS
  • Commercial understanding of the CVM and proposition development
  • Automation of base management and performance reports. Publish dashboards on daily, weekly, and Monthly basis

 

  • University degree or equivalent qualification, preferably with analytical focus, marketing, or commercial subjects
  • Post-graduate degree in an analytical or commercial field of study
  • Min 3 years of relevant work experience

 

All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials not later than

18thJune 2022 at 5:00 pm through the job’s platform on: jobs2.RW@mtn.com

 

We strongly encourage applications from women and individuals with disabilities.

 

Note: Only qualified applicants will be contacted within 14 days after their submission.

 

Mobile Money LTD is an equal opportunity employer.

Closing Date 18 June 2022

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