Title Manager: Business Segment / Banktech
Location Rwanda
Department Technology Department
Organisation Mtn Rwanda
Posting Date 2022-02-10 14:49:59

MTN Rwanda is focused on attracting, recruiting, developing, and retaining professionals that contribute meaningfully to the achievement of our mission of making our customers’ lives a whole lot BRIGHTER. We are an equal employment employer with a strong culture that is forward looking and encourages creative thinking and innovation, while remaining at the forefront of the latest technology and trends.

 

MTN Rwanda is therefore Internally and externally recruiting highly competent and self-motivating individuals for the below Positions located in Mobile Money

  • Abide by the strategy cascaded by functional lead and assist in the creation of the sub-functional strategy 
  • Ensure effective implementation of the functional strategy 
  • Assist in review of the sub-functional strategy and roadmap, to ensure its alignment with the changing dynamics of the internal and external ecosystem
  • Support function wide transformation initiatives. Elicit inputs from relevant parties, when required
  • Implement adequate risk mitigation and controls, with directions from the SM BankTech
  • Perform evaluation baseline of Service Level Agreements (SLAs) and KPIs
  • Manage approval process from SM BankTech on new initiatives
  • Work with approved budget for internal projects, under direction from the SM BankTech 
  • Facilitate preparation of proposal on change initiatives SLA, policies, and procedures
  • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to SM BankTech 
  • Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM BankTech apprised of the same
  • Provide inputs, when required, and execute all projects initiated in the function
  • Assist in establishing objectives, targets and budgets for the function
  • Identify and document key risks, issues and dependencies and set mitigation actions, with guidance from the SM BankTech 
  • Prepare documentation for sign-off / making decisions regarding tactical changes; apprise SM BankTech of changes made without approval 
  • Report on a daily basis to the SM BankTech relating to progress made within the function and in accordance with the measurement metrics set by the organisation
  • Assist in managing function’s budgets in line with business objectives, when required
  • Assist in managing project initiative budgets in line with business objectives, when required
  • Implement and execute policies, procedures and guidelines cascaded by the functional lead 
  • Comply with the set governance mechanisms, under supervision from the functional lead 
  • Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the SM BankTech 
  • Evaluate the efficiency and effectiveness of Product strategies and propose and offer suggestions for improvements
  • Implement and execute policies, procedures and guidelines cascaded by the functional lead 
  • Comply with the set governance mechanisms, under supervision from the functional lead 
  • Cascade the Group Fintech budget, analytics and reporting framework in the sub-function, under direction from the SM BankTech 
  • Evaluate the efficiency and effectiveness of Product strategies and propose and offer suggestions for improvements
  • Collaborate with Marketing to identify potential strategic partners to drive the rewards program
  • Manage promotional calendar with third party services to drive sales growth back into the business
  • Manage the loyalty program operations (including transactions on rewards to be disbursed)
  • Use relevant metrics and measures to monitor existing loyalty & reward programs
  • Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
  • Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
  • Strengthen customer feedback loops, and scale product knowledge within the OpCo
  • Manage Quality of Service of the Product to ensure seamless customer experience 
  • Monitor & Analyze traffic loads and in county system & platform capacity
  • Capture Voice of Customer through CSAT surveys, product reviews, complaints etc
  • Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem 
  • Experience working in a global/multinational enterprise with a good understanding emerging market 
Job Requirements
  • Degree in Finance, Accounting, Management, Commerce, or any related field
  • A minimum of 2 to 3 years’ total experience in Payments or Business Development or allied field is required
  • Experience in Fintech, banking or Mobile Money is preferred 
  • Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred

All interested candidates are requested to send their application letters and updated curriculum vitae together with copies of their academic credentials not later than

20th February 2022 at 5:00 pm through the job’s platform on: jobs2.RW@mtn.com 

Note: Only qualified applicants will be contacted within 14 days after their submission.

We strongly encourage applications from women and individuals with disabilities. 

Rwanda PLC is an equal opportunity employer.

Closing Date 20 February 2022

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