FAQs for MTN Home Broadband Internet
What do you mean by Home Broadband Internet? It is a fixed internet solution with high-speed unlimited connectivity.
Is the service over GSM/GPRS? No, it is delivered over fixed mediums such as P2P(Point-to-
Point), P2MP(Point-to-MultiPoint) and Fiber
Are there data limits? No, it is Unlimited Usage.
What does ‘unlimited broadband’ mean? Means you will have no limit on usage ex: you can download and upload any amount of data for as long as you wish.
What are my speed options? Available on Artwork (5mbps,10mbps,15mbps and 25mbps.
any installation cost? Yes, rwf 50,000.
Does MTN provide the Router? Yes, at a cost of Rwf 45,000.
What happens when there is a problem with my Internet connection? MTN has a 24/7 support line for our clientele 0788312473
How Easy is it to share my Internet connection? With the installation over Broadband router a wireless reception is instant at your home for the users either on Computers or Phones and tablets to free connect.
How long does it take to have the connection? Within 2days (Kigali) and 4days (Upcountry)
How are payments for the service made? This is through MTN Bank accounts or through MOMO PAY at the MTN service centre.
Is there a contract? Yes
How can I get connected? Contact our sales team on a tollfree line 3111 or email: Sales.RW@mtn.com.