English

  1. Why is there a 0.5% fee charge on MoMoPay?
    • MoMoPay was charged 1% in 2018, when it was launched, and in 2020, the charge was withdrawn to accommodate the financial constraints experienced by business owners and to encourage cashless uptake to curb any further spread of the Corona Virus.
    • Effective 1 September 2021, the MoMoPay fee was reinstated and subsided to 0.5% to provide room for enhancement and improve of the MoMoPay platform to introduce more innovative services and benefits soon.
  2. How much are the fees for MoMoPay?
    • Any amount below 4,000Rwf – is Free (multiple times).
    • Any amount above 4,001 Rwf – 0.5%
  3. Who pays the fees?
    • Merchant pays the fees above 4,001 Rwf only.
  4. As a customer, am I required to make any extra payment?
    • As the payer, you are not required to make any extra payment from the initial price.

Kinyarwanda

  1. Why is there a 0.5% fee charge on MoMoPay?
    • MoMoPay was charged 1% in 2018, when it was launched, and in 2020, the charge was withdrawn to accommodate the financial constraints experienced by business owners and to encourage cashless uptake to curb any further spread of the Corona Virus.
    • Effective 1 September 2021, the MoMoPay fee was reinstated and subsided to 0.5% to provide room for enhancement and improve of the MoMoPay platform to introduce more innovative services and benefits soon.
  2. Igiciro gishya kuri MoMoPay ni angahe?
    • Ni Ubuntu k’umucuruzi iyo yishyuwe amafaranga ayo ari yo yose ari munsi ya 4,000Rwf.
    • Ni 0.5% k’umucuruzi iyo yishyuwe amafaranga ari hejuru ya 4,001 Rwf.
  3. Ninde wishyura 0.5%?
    • Umucuruzi niwe ukatwa 0.5% ku mafaranga yishyuwe guhera ku 4,001 Rwf.
  4. Ese umukiliya hari amafaranga y’inyongera agomba kongeraho igihe yishyura?
    • Ntabwo umukiliya asabwa kwishyura amafaranga y’inyongera arenze aya serivisi cyangwa icyo ari kugura.

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