Email: Digital.RW@mtn.com
FAQS
Benefits of the Product
- Vuclip Video Store is an On Demand Video streaming service that offers user the ability to download and watch videos from a variety of genres and categories available on the portal.
- Vuclip Video Store offers users access to videos as per the subscription pack under the categories/channels displayed on the portal for a recurring subscription fee. Both prepaid and post-paid users need to pay from as little as RWF 200 per day as fee for the store and consume videos unlimited videos for the duration of their subscription validity.
- This service is available for almost all video and GPRS enabled mobile devices, however, users shall remain solely responsible for all charges incurred in connection with the service after they have depleted the free daily bundle which users receive daily as part of their service subscription.
Subscription and Un-subscription channels
To subscribe, simply type the link http://video.mtn.co.rw in your mobile browser to access Vuclip Video Store.
To cancel Vuclip Video store subscription from ‘My Account’ section of the portal located under Menu by following the link http://video.mtn.co.rw
Remember to bookmark the link for easy access. Go to http://video.mtn.co.rw and select Videos.
Pricing and validity
Subscription Charges are RWF 200 per day for both prepaid and post-paid users across the categories displayed on the portal.
Once subscribed, you can watch videos as per your subscription plan till you are active on the store.
| Will I be able to download videos from Vuclip Video Store on an iPhone? | iPhone is designed to allow Video downloads only from the Apple I-Tunes. Hence, you will not be able to download Videos from Vuclip Video Store on iPhone; however you can stream the videos from the portal |
| How do I play/ access/ watch the videos after download? | Once downloaded, you can watch any video saved on your phone again. You can also access all your last viewed videos in the My videos section on the portal. |
| Is my current phone capable of downloading videos? | Your phone will be able to download a video if: You are using a mobile phone that supports Mobile data & mobile videos. You may check your phone compatibility by referring to your phone manual. Your mobile phone is configured with Mobile Internet (WAP/GPRS) settings. You have enough credit, especially if you are using a prepaid You have enough space for downloading mobile Videos on your mobile. |
| If I have subscribed to the store, how long does the validity last? | After successfully subscribing to the Store, you can watch videos as per your subscription plan from the time of subscription |
| If I try to subscribe to the store, what happens if I have low balance at the time of purchase? | When you have a low balance at the time of purchase, you will not be able to watch videos. In this case, you can try to subscribe again when you have adequate balance. |
| If I try to subscribe to the store, what happens if I have low balance at the time of renewal? | When you have a low balance at the time of renewal, you will not be able to watch videos. Your renewal will be attempted for next 30 days, In case you still doesn’t have sufficient balance at the end of 30 days, your subscription will be cancelled, you can try to subscribe again when you have adequate balance. |
| Are there any data charges applicable at the time of browsing or downloading videos? | Data charges are applicable as per your tariff plan and applicable at the time of browsing or downloading or watching any video |
| Sometimes the page does not refresh or it says “Loading” for a long time, what to be done? | Please exit the browser, restart your mobile phone and try again and it should work. |
| I am downloading a video and download is unsuccessful, from where can I download it again, will I be charged again? | From the ‘My Videos’ section one can re-download again for any number of times. You will not be charged for downloading the same video again. |
| Can I still access my downloaded video on my mobile phone if I am out of coverage area? | If you have saved a video, you can play it anytime. |
Contacts in case of any complaints or inquiries
Call us on 3111
FAQS
Benefits
- Immersive ever-growing collection extends across a variety of categories: nature, culture, travel, biography, adventure and more for all ages
- Personalized curation based on user behavior
- Offers Premium Video assets up to 120 Minute duration each, also in 4K.
How to subscribe
Option 1: User will have to click on http://mrw.documoby.com
Option 2: User can dial *198*2#
What is Documoby?
Documoby is a global premium subscription-based video streaming service where user can watch documentaries.
How do I subscribe to Documoby?
To subscribe, go to http://mrw.Documoby.com on your mobile phone. Or User can dial *198*2#
How much is the subscription cost?
Daily Pack – RWF 20
Weekly Pack – RWF 100
Monthly Pack – RWF 500
Can I download Documoby on mobile phone?
No, user can watch the videos on http://mrw.Documoby.com
Can I use the service without subscribing to Documoby?
No, User will have to subscribe the service then only user can use the service
How do I unsubscribe from Documoby?
To unsubscribe from Documoby user will have to dial *198*44#
Contacts in case of any complaints or inquiries
Email: Digital.RW@mtn.com
Call us on 3111
Call Toll Free
100
Rwanda
customercare.rw@mtn.com
Outside Countries
customerservice.rw@mtn.com
General Information
info@mtn.com
Reception Desk
reception.rw@mtn.com
MTN Chat Support on WhatsApp
+250788310044
+250 788 310 044 (Sign language)
PHYSICAL ADDRESS
MTN Centre, KG 9 Ave, Kigali
Working Hours
Monday – Friday
8AM – 9PM
Weekend
9AM – 5PM
MTN (PTY) LTD is an authorised Financial Service Provider, underwritten by Guardrisk Insurance Company. FSP license number: 44774
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