• • Dating Tips

• • Health N Fitness

• • Personality Development

• • Joke Pack

• • Football Facts

• • Skin Pack

• • Romantic Tips

User sends sub <Keyword> to 8180, then a message will be sent to user

1. For monthly pack
2. For weekly pack
3. For daily pack
4. For Unsubcription

When a user replies with 1/2/3/4 then above actions happens. Customer will start getting the daily content by SMS.

Customer will renew daily automatically, till s/he deactivates the service.

Keywords

• FITNESS
• SKIN
• PD
• JOKE
• DATING
• ROMANCE
• FOOTFACTS

These packs are a service that helps you out by providing easy tips to develop your Career with Career Tips from experts, Tips about Health n Fitness to improve your health, English Learning to enhance your English skills, Corporate Habits to aware you on good corporate habits and Football facts about your favourite sport. Service is a combination of packs with a diversity of subjects.

To subscribe to any of the 8180 Premium SMS Packs, you just need to TEXT SUB <Pack Keyword> to 8180.

Subscription based charging

• Daily Pack: RWF 25
• Weekly Pack: RWF 175
• Monthly Pack: RWF 350

On demand subscription

This service is available at 15rwf per on demand content

Any subscription/Unsubscription SMS with SUB/UNSUB <keyword> sent to 8180 is Toll free

Send Help to 8180, then you will receive keywords to subscribe at multiple packs.

To unsubscribe from any pack, you can simply TEXT STOP/UNSUB <Pack Keyword> to 8180 (Toll free) or to unsubscribe from all packs, you can send SUB to 8180, then you will receive below message:

• For monthly pack
• For weekly pack
• For daily pack
• For Unsubcription: Reply with 4.

Email: Digital.RW@mtn.com

Call us on 3111

The Islamic portal is a value-added service provided to customers through telecom operators across the globe. The service is strictly subscription based and it offers a wide range of religious features that resonate strongly with the sentiments and faith of its users.

The Islamic Portal has a wide array of features such as:

Quran

Tasbih

Seasonal specials for Ramadhan and Eid will also be implemented.

Any individual with a basic mobile handset and a functioning sim can access this service

The Subscription fee for our services is highly economical.

The initial subscription charge is one time and thereafter users are put on an auto-renewal system (for the same charge), so that they may continue to have uninterrupted access to our service.

IVR: To subscribe or unsubscribe via IVR Customers should dial 195 and select a package (Daily or Weekly) of their choice for subscription or follow instructions to unsubscribe.

Subscription rates

Subscription costs for Islamic are as below:

Users comply with all regulations they have agreed upon during SIM registration. However, routing of registered SIM numbers to the portal still lies in control of the MSC. Blackngreen assumes that all calls routed to the servers are registered users.

Users comply with all regulations they have agreed upon during SIM registration. However, routing of registered SIM numbers to the portal still lies in control of the MSC. Blackngreen assumes that all calls routed to the servers are registered users.

• • Islamic portal will be open to all MTN customers.

• • Customers will be able to subscribe to the service using their mobile main balance.

• • Customers will not be able to subscribe to the service using any FREE wallets i.e. Rewards talk time, SMSs bundles or Rewards SMSs.

• • Customer’s subscription will automatically renew upon expiration.

During the call, at any given moment, the user is provided with the opportunity to press ‘0’ or ‘9’ to go back to the main menu

• • Contact in case of complaints or Inquiries

Email: Digital.RW@mtn.c

Access to high-quality Music content of all genres (Local and international), directly on any mobile phone, anywhere, anytime.

• Access to Music genre of all types at the most affordable rates.

To subscribe via IVR Customers should dial 175 and select a package (Daily, Weekly or Monthly) of their choice.

Subscription rates

MTN M-Radio is a service that gives you an opportunity to listen to your favorite music directly on your mobile phone.

• How do I subscribe to MTN M-Radio?

To subscribe, dial 175 and select a package (Daily, Weekly or Monthly) of your choice.

• How much does a subscription cost?

The cost is as follows,

All MTN customers can subscribe to the text alerts.

• Customers will be able to subscribe to the service using their airtime.
• Customer’s subscription will automatically renew upon expiration.
• Customers would only be able to access content on IVR at any time and enjoy the music all time

M-Radio is only accessible on IVR.

No, you can only listen to the content on MTN Mobile Radio via IVR short code.

No, you cannot share Music contents with others.

Dial *175# and select Help

Dial *175# and select UNSUBSCRIBE from the menu.

To use the code *516#, all you need is to dial the code *516# to access the menu and select pack of your choice and call the favorite celebrity.

Subscription rates

Subscription costs for Star connect are as below:

• Star connect is open to all MTN active prepaid customers.
• Customers will be able to subscribe to the service using their mobile main balance.
• Customers will not be able to call the celebrity’s number using main balance or other packs apart from Star Connect packs.
• Customer’s subscription does not automatically renew upon expiration because this service is on demand.
• Users may dial *516# to enter the menu buy pack and select the celebrity they want to talk to.

Star connect is a voice call based service that allows the interaction between celebrities and fans

Star connect service is available to all MTN prepaid subscribers.

No. Star connect is open to all basic, feature and smart phones.

Caller dials short code *516# and enter the menu.

Caller selects the language they would like to use.

Caller selects/buys pack of his/ her choice

Caller selects the celebrity and gets the celebrity’s number and user can speak to the

celebrity of his/her choice.

Only by dialing *140*5#

There is no need. You can access star connect services by dialing *516# only.

By pressing ‘0’ the user can go back to the main menu.

No, internet needed to access the service

English and Kinyarwanda.

The system is currently set up to provide the following notifications:

• Subscription Success

• Subscription failure

• Promotional SMS by Operator.

Note: The system can be configured to send additional SMS if required.

• Dialing the Short Code is FREE
• Daily subscription at 100RWF including VAT
• Daily subscription at 250RWF including VAT
• Weekly subscription at 400RWF including VAT

If the purchased pack is not used to call celebrities during the assigned time, it expires.

IVR: To subscribe via IVR Customers should dial 196 or 196 Followed by MTN mobile number and select a package (Daily or Weekly) of their choice.

Subscription rates

Subscription costs for MagicVoice are as below:

Users comply with all regulations they have agreed upon during SIM registration. However, routing of registered SIM numbers to the portal still lies in control of the MSC. MTN assumes that all calls routed to the servers are registered users.

• Magic Voice will be open to all MTN customers.
• Customers will be able to subscribe to the service using their mobile main balance.
• Customers will not be able to subscribe to the service using any FREE wallets i.e. Rewards talk time, SMSs bundles or Rewards SMSs.
• Customer will be notified for renewal upon expiration
•  The complete portal is toll free to charge the user only if part B picks up the call.
• Voice/Ambience options are changed dynamically according to the season; therefore, the same voice may not be available when users dial in later.
• All voice options are mapped to numbers in the keypad, change of voice/ambience over the call may happen if these buttons are pressed accidentally or intentionally.
• Users may dial to any number they want to and play pranks. However, making unsolicited calls are not permitted. If identified and reported, MTN provisions to block the users from using the service temporarily/permanently.

Magic Voice is a fun based service that allows callers to change their voice automatically and lets them speak to their friends in changed voices.

The Magic Voice service is available to all MTN customers of the operator where the service is live. Once they are subscribed to the service, they will be able to make calls to their friend’s using their changed voice.

No. Magic Voice is handset independent and will work on any mobile phone.

• Caller dials short code 196/196FriendNumber from the mobile.
• Caller selects the voice they would like to continue in.
• The caller then inputs the Friend number.
• The call is then connected, and user can speak to their friends in the changed voice.

During the call, the user must press ‘1’, ‘2’ or ‘3’ to change their voice to other available options. These are configurable.

It is possible to call friends of other operators with changed voice only if the operator opens the call routing (off net calls) to the other operators.

Magic Voice is independent of Languages. It works on basic speech and not on languages. So the caller can speak in any language, and we can change his voice.

No

When the caller uses the service, they will be given the option to select a voice option. If they do not select an option within a specified amount of time, based on our best practices, a default voice option would be chosen for them and the call to the friend’s number would be made with the default voice option.

Via IVR: Users that call in to the Magic Voice service and have not subscribed will automatically be given the option to subscribe for the service

Via CCI: A URL will also be provided where customer care representatives can manually subscribe a user.

Via WAP: Clicking on the activate button on seeing Ads on websites over internet.

When the caller uses the service, they will be given the option to select a voice option. If they do not select an option within a specified amount of time, based on our best practices, a default voice option would be chosen for them and the call to the friend’s number would be made with the default voice option.

Via IVR: Users can call in to the Magic Voice service and follow the options from the Main Menu to unsubscribe from the service.

Via CCI: A URL will also be provided where customer care representatives can manually unsubscribe a user.

Unable to connect to the ‘B’ Party. This can be caused due to issues in the transmission or the line. This can also be caused if the ‘B’ Party’s phone has been turned off or is out of coverage.

There is disturbance during the call. This can be caused due to issues in the transmission or the line. There is also the possibility that there is an issue with the hardware.

• The voice is not being changed during the call. This can be caused due to incorrect configuration in the backend.
• Unable to reach the Magic Voice service. This can be caused if the line connecting the MTN’s MSC to the Magic Voice server is down.

Reading messages directly on any mobile phone, anywhere, anytime.

How to subscribe

USSD:
To subscribe via USSD Customers should dial *141# and select the services which are:

1. Subscription
2. On demand then you follow the instructions.

Subscription rates
Subscription cost for Muganga Online is 65 Rwf when you choose On demand services , but when you choose subscription services it’s until you are unsubscribed.

Note: Subscription upon expiration always notify renewal

1.Muganga Online will be open to all MTN prepaid customers.
2.Customers will be able to subscribe to the service using main balance airtime.
3.Customers with daily subscription would only be able to access content on Muganga Online every day at 8:00am.

Muganga Online is an application that gives you an opportunity to receive health messages directly on your mobile phone.

To subscribe, dial *141# and select the services which are:

a.Subscription
b.On demand
demand and choose to receive it every day or per usage.
How much does a service cost?

The cost is 65 Rwf per Service.

Muganga Online is accessible on your mobile phone (basic, feature and smartphones).

By following the instructions on the menu after dialing *141# on your mobile phone.

Dial *141*1# and you will be automatically unsubscribed.