INYANDIKO YEREKEYE KURINDA AMAKURU BWITE N’IMIBEREHO BWITE BY’UMUNTU

Twubahiriza uburenganzira bwanyu ku mibereho bwite, tubuha agaciro gakomeye kandi turinda imibereho bwite yanyu, dukora ibishoboka byose kugira ngo umutekano w’amakuru bwite yanyu urindwe mu buryo bukomeye.

Twiyemeza gutunganya amakuru bwite yanyu mu buryo butabogamye kandi bunyuze mu mucyo. Iyi nyandiko yerekeye kurinda amakuru bwite n’imibereho bwite isobonura uburyo dutunganya amakuru bwite aberekeyeho. Isobanura uburenganzira bwanyu bwerekeranye n’amakuru bwite dutunganya kandi havugwamo ibyo twiyemeza igihe dutunganya amakuru bwite mu buryo bwubahiriza amategeko n’amahame agenga imyifatire myiza kandi mu mutekano.

Turi ba nde?

Turi MTN Rwandacell PLC.
Muri iyi nyandiko yerekeye imibereho bwite iyo tuvuze “MTN”, “Yacu”, “Bacu”, “Byacu” “Twe”, “Zacu” tuba tuvuga MTN Rwandacell PLC n’ibigo biyishamikiyeho.

Ese iyi nyandiko igenewe bande?
Iyi nyandiko igenewe abantu bakurikira:

Umuntu wese ugiranye amasezerano na MTN yerekeranye n’itangwa ry’ibicuruzwa na serivise cyangwa umuntu wese uguze igicuruzwa na MTN (“abakiriya”) harimo n’abashobora kuba abakiriya bayo mu buryo MTN yatunganya amakuru bwite aberekeyeho
Umuntu wese ukoresha urubuga “website” rwa MTN, porogaramu ya terefone igendanwa cyangwa ikindi
gicuruzwa cyangwa serivise byayo (“abakoresha serivise
Abantu bose bagemurira ibicuruzwa MTN, abagirana amazerano na yo n’abatanga serivise muri MTN (“abagemura ibicuruzwa”) ndetse n’abashobora kuzatanga serivise n’ibicuruzwa mu buryo MTN itunganya amakuru bwite aberekeyeho
Abaranguzi b’ibicuruzwa bya MTN barimo abantu MTN yifashisha ikwirakwiza ibicuruzwa byayo n’abagenti kimwe n’abafatanyabikorwa (“abaranguzi b’ibicuruzwa bya MTN”) barimo abashobora kuba abaranguzi mu buryo MTN yatunganya amakuru bwite aberekeyeho; cyangwa
Undi muntu wese (uretse abakozi n’abasabye akazi muri MTN) usangiza MTN amakuru bwite harimo abagenerwabikorwa, abacunga iby’abandi b’umwuga cyangwa abaterinkunga ibigega by’ubwizerane bya MTN cyangwa ibikorwa by’urukundo byayo; abashyitsi ba MTN (“abandi ba nyiri ubwite”).

Amagambo y’ingenzi ukwiye gusobanukirwa igihe usoma iyi nyandiko.

Amakuru bwite	Amakuru yose yerekeye umuntu ku giti cye uzwi cyangwa ushobora kumenyekana, mu buryo buziguye cyangwa butaziguye, by’umwihariko hashingiwe ku kimuranga nk’izina, nomero imuranga, aho aherereye, ikimuranga mu buryo koranabuhanga cyangwa hashingiwe ku kintu kimwe cyangwa byinshi byihariye biranga imiterere y’umubiri we, imitekerereze ye, inkomoko ye, ubuzima bwe bwo mu mutwe, ubukungu, umuco cyangwa imibereho y’uwo muntu ku giti cye.
Amakuru bwite y’ibanga	Ni Amakuru agaragaza isanomuzi y’umuntu, uko ubuzima bwe buhagaze, ko yafunzwe cyangwa atafunzwe, dosiye ye yo kwa muganga, inkomoko ye mu muryango, imyemerere ye ishingiye ku idini cyangwa ku mitekerereze, ibitekerezo bye bya politiki, amakuru ndangasano cyangwa ay’imiterere ye, imibereho bwite y’amahitamo mpuzabitsina cyangwa umwirondoro w’umuryango.
Za “Cookies”	Ni fishiye igizwe n’inyandiko nto ituruka ku rubuga rwacu ikirema kuri mudasobwa cyangwa ku gikoresho koranabuhanga cyanyu igihe musuye bimwe mu bice by’urubuga rwacu cyangwa iyo mukoresheje bimwe mu bigize urubuga rwacu. Amakuru arambuye yerekeye inyandikonyakwirema (cookies) zikoreshwa n’urubuga rwacu avugwa hasi aha.
Umugenzuzi w’amakuru	Umuntu ku giti cye, ikigo cya Leta cyangwa icy’abikorera cyangwa urwego bifite ubuzimagatozi, habaho cyangwa hatabaho ubufatanye, bitunganya amakuru bwite kandi bikagena uburyo bwo kuyatunganya. Ku byerekeranye n’iyi nyandiko yerekeye imibereho bwite, nitwe bagenzuzi b’amakuru yanyu.
Gutunganya amakuru bwite	Igikorwa kimwe cyangwa ibikorwa byinshi, bikozwe ku makuru bwite hakoreshejwe uburyo bw’ikoranabuhanga bwikoresha cyangwa bukoreshwa, harimo kugera, kubona, gukusanya, kwandika, kunoza, kubika, guhuza cyangwa guhindura, kugarura, gusubiza, guhisha, kwifashisha, gukoresha, kumenyesha amakuru yerekeye umuntu ku giti cye ahererekanijwe, kuyahanahana, kuyahererekanya cyangwa kuyatanga, kuyagurisha, kubuza imikoreshereze yayo, kuyasiba cyangwa kuyasenya, kuyatesha agaciro cyangwa kuyangiza.
Utunganya amakuru (cyangwa utanga serivise)	Ni umuntu ku giti cye cyangwa ikigo cya Leta icy’abikorera cyangwa urwego, utunganya amakuru mu izina ry’umugenzuzi w’amakuru. Dushobora gukoresha serivise z’abatanga serivise banyuranye kugira ngo dutunganye amakuru bwite yawe mu buryo bunoze kurushaho.
Nyiri ubwite	Ni umuntu wese uriho ushobora gutangwaho amakuru bwite
Ukoresha amakuru	Umuntu ku giti cye, ikigo cya Leta cyangwa icy’abikorera cyangwa urwego bifite ubuzimagatozi bikoresha cyangwa bisaba serivise yo gutunganya amakuru bwite.

Ni ayahe makuru bwite MTN ikusanya kandi ikoresha?

Amakuru bwite MTN igira iba yakusanyije ashobora kubamo n’ubwo atari yo gusa: amazina, igitsina, itariki y’amavuko, aho umuntu abarizwa, kode y’umubare uranga buri terefone igendanwa, nomero ya terefone igendanwa, imeyiri, umurimo akora n’amakuru akubiye mu bya ngombwa by’inyongera nk’inyandiko igaragaza umuntu uwo ari we n’inyandiko igaragaza aho abarizwa.
MTN n’abandi bantu babifitiye uruhushya bashobora gukusanya, kubika no gutunganya ubu bwoko bw’amakuru bwite bukurikira: amakuru y’imiterere y’umuntu, amakuru yerekeye imari, mu rwego rwo gutanga ibicuruzwa byacu na serivise no gukoresha “website” yacu, amakuru yerekeye ikoreshwa rya serivise zacu ashobora kuba agizwe na nomero mwahamagaye n’izo mwitabye, ibintu mwagiye mureba kuri “website” yacu, amakuru yerekeye aho muherereye n’amakuru y’inyongera atangwa igihe mukoresha serivise zacu.

MTN ikusanya amakuru bwite yanjye iyakuye he?

Ahanini dukusanya amakuru bwite yanyu mu buryo butaziguye muyatwihereye, urugero, iyo uhawe simukadi, iyo uguze cyangwa ukoresheje igicuruzwa icyari cyo cyose cyacu cyangwa serivise yacu, iyo usuye “website” yacu cyangwa ukoranye n’amashami yacu ashinzwe kwita ku bakiriya.
Cyakora, hamwe na hamwe, hari n’aho tunakusanya amakuru bwite yanyu mu buryo butaziguye tuyakuye ku bandi bantu. MTN izajya ikora ku buryo hakurikizwa inzira zikwiye mu gukusanya amakuru bwite.

Ni iyihe mpamvu MTN ikoresha amakuru bwite yanyu?

- 1. MTN ikusanya amakuru bwite kugira ngo iyakoreshe ku mpamvu zinyuranye z’ubucuruzi. Muri zo, n’ubwo atari zo gusa harimo:
    1. Kugenzura imyirondoro yanyu.
    2. Guhererekanya ibicuruzwa no gukora fagitire y’ibicuruzwa na serivise.
    3. Gutanga igisubizo kuri serivise cyangwa ubufasha mwasabye.
    4. Gukora isesengura n’ubushakashatsi ku miterere y’isoko ndetse n’isesengura ry’ubucuruzi n’ibikorwa by’ubucuruzi.
    5. Gutegura amasezerano no gutunganya impapuro zitanga isoko: dutunganya amakuru yanyu bwite mu rwego rwo kuzuza inshingano zijyanye n’amasezerano tugirana no gutunganya ibyo mwadusabye kugira ngo tubahe ibicuruzwa na serivise kandi dukomeze kubagezaho aho inyandiko zibibemerera zigeze zikorwa no kubaha ibicuruzwa na serivise.
    6. Gutanga ibicuruzwa byacu na serivise, gukomeza kubitanga no kunoza imitangire yabyo.
    7. Gutahura ibibazo n’ibyifuzo byerekeranye n’ibicuruzwa na serivise byacu hakiri kare no kubishakira igisubizo.
    8. Guteza imbere no kwamamaza ibicuruzwa na serivise byacu byabagirira akamaro no kugirana isano n’ibicuruzwa na serivise muri gukoresha muri iki gihe.
    9. Gukumira uburiganya n’ibyaha: Dutunganya amakuru yanyu bwite kugira ngo tuvumbure kandi dukumire uburiganya cyangwa ibyaha byakorwa hakoreshejwe ibicuruzwa cyangwa serivise byacu.
  2. Mu rwego rwo gukora isesengura, MTN ishobora kugenda yegeranya ibikorwa wagiye ukorera ku muyoboro wacu no ku rubuga rwacu ikoresheje tekiniki zinyuranye zikoreshwa na interineti harimo za “web cookies”, “web beacons”, gukusanyiriza amafishiye kuri seriveri n’izindi kugira ngo ibintu bitandukanye bigize urubuga rwacu bijyane kandi mu buryo buhuye n’ibiteganywa n’amategeko. Ayo makuru ashobora gukoreshwa mu rwego rwo kubafasha kurushaho kumenyera imbuga z’ikoranabuhanga zacu.
  3. Igihe icyari cyo cyose uri gushakisha ku rubuga rwacu, uramutse utifuza kugira uwo usangiza amakuru uri gushakisha, ushobora guhitamo kutakira za “cookies” ziturutse ku rubuga rwacu maze ugakora impinduka zikwiye ku buryo bwawe bwo kubika ibanga ku ishakisha.
  4. Iyo utemeye ko amakuru bwite yawe akoreshwa cyangwa wagezaho ukisubiraho ntiwemere ko amakuru bwite yakusanyijwe akoreshwa, hari ibicuruzwa na serivise bigora ko MTN iguha.

Ese MTN yemerewe gutunganya amakuru yanjye bwite?

Igihe cyose hari ishingiro ryo mu rwego rw’amategeko, twemerewe gutunganya amakuru bwite yanyu (urugero amategeko akurikizwa muri MTN yemera ko hatunganywa amakuru bwite yanyu ndetse na politiki MTN igenderaho zemera ko ayo makuru atunganywa). Iyo dutunganya amakuru bwite yanyu, iyo dusanze bikwiye bitewe n’icyo itunganya ry’amakuru rigamije, dushingira kuri kimwe muri ibi mu rwego rw’amategeko:

Inshingano yo mu rwego rw’amategeko: Hari ubwo iyo MTN ikeneye gutunganya amakuru bwite mu rwego rwo kubahiriza ishingano yahawe cyangwa itegekwa n’amategeko, mu gutunganya amakuru bwite mwatanze, dushingira ku biteganywa n’amategeko.
Inyungu zemewe n’amategeko: Inyungu zacu zemewe n’amategeko zo mu bucuruzi zirimo kwamamaza mu buryo butaziguye no kunoza serivise dutanga. Dushingiye ku biteganywa n’amategeko mu gutunganya amakuru bwite yanyu, igihe cyose dusuzuma inyungu zacu zo mu bucuruzi kugira ngo turebe ko zitarusha uburemere uburenganzira bwanyu. Byongeye kandi, hari aho usanga mufite uburenganzira bwo gutambamira iryo tunganywa ry’amakuru. (Reba igice cyerekeye “uburenganzira” cy’iyi nyandiko).
Ukwemera kwa nyiri ubwite: Iyo nta nyandiko yo mu rwego rw’amategeko yindi ihari, dushobora gushingira ku byo mwemeye. Buri gihe muzajya muhabwa inyandiko ukwayo ibasaba kwemera kandi igihe cyose muzaba mushobora kwisubiraho kandi muzajya muhabwa ibisobanuro birambuye by’uko ibyo bikorwa.
Dufata amasezerano nk’inyandiko yo mu rwego rw’amategeko ishingirwaho mu gutunganya amakuru bwite igihe dukeneye kugirana na mwe amasezerano yerekeranye no gutanga serivise cyangwa igihe byabaye ngombwa ko dutunganya amakuru mbere y’uko tugirana amasezerano.

Ese guha MTN amakuru bwite igusaba ni itegeko?

Buri gihe si ngombwa ko uduha amakuru bwite tugusabye. Cyakora, hari ubwo iyo utaduhaye amakuru bwite runaka, by’umwihariko igihe twayagusabye, bishobora gutuma hari ibyo tutagukorera birimo:

Kuguha ibicuruzwa cyangwa serivise byacu.
Kugufasha gucunga ibicuruzwa byacu na serivise.
Kukwemerera gukoresha “website” yacu yose uko yakabaye mu bwisanzure.
Kugushyira ku rutonde rw’abaduha ibicuruzwa na serivise, abaturanguraho, abo tugirana nabo amasezerano cyangwa abatanga serivise.
Kukwemerera kugera aho dukorera cyangwa mu nyubako zacu.

Ese MTN itunganya amakuru bwite yanjye mu buryo bwikoresha?

Nta cyemezo MTN ifata mu buryo bwikoresha (harimo no gukora ishusho y’amakuru) cyabagiraho ingaruka zo mu rwego rw’amategeko cyangwa kikabagiraho indi ngaruka ikomeye nk’iyo. Iyo bigeze aho hakaba impinduka, turabamenyesha kandi tugahindura iyi nyandiko yerekeranye n’imibereho bwite dukurikije ibyahindutse.

Ese MTN imarana igihe kingana iki amakuru bwite yanjye?

Ntituzakomeza kubika amakuru bwite yanyu igihe kirekire keretse ku mpamvu yatumye ayo makuru bwite atunganywa: kubika amakuru bwite biteganywa cyangwa bitegekwa n’amategeko akurikizwa muri ako gace.

Iyo wemeye ko amakuru bwite yawe abikwa igihe kirekire; cyangwa
Iyo amakuru bwite akenewe ku mpamvu z’amateka, ibarurishamibare cyangwa ubushakashatsi hapfa kuba harashyizweho ingamba zikwiye zo kurinda amakuru bwite akoreshwa ku zindi mpamvu izo ari zo zose.
Dukora ibishoboka amakuru bwite atagikenewe cyangwa tutakemerewe kubika, agakurwaho ibiyaranga burundu vuba bishoboka cyangwa agasenywa hakoreshejwe uburyo butekanye, bitaba ibyo agasibwa burundu mu buryo bukwiye.

Ese MTN yahererekanya amakuru bwite yanjye n’abandi bantu?

Yego, iyo bibaye ngombwa dusangiza amakuru bwite abandi bantu/ibigo bidushamikiyeho bitewe n’ibyo dukeneye mu bucuruzi bifite ishingiro, dushakira igisubizo ibyo mwasabye iyo bikurikije cyangwa byemewe n’amategeko. Muri bo hari mo:

Abaduha serivise: Duhererekanya amakuru bwite yanyu n’abandi bantu baduha serivise barimo abita kuri sisiteme y’ikoranabuhanga yacu (IT), abita kuri “website” yacu, abagishwanama (barimo abagishwanama mu by’amategeko) n’abandi baduha ibicuruzwa na serivise. Abo bantu batunganya amakuru bwite yanyu mu izina rya MTN hashingiwe ku masezerano twagiranye abasaba gukurikiza ingamba zikwiye zo kurinda amakuru bwite.MTN ihanahana gusa amakuru bwite n’umuntu uyiha serivise ari uko uwo muntu yubahirije neza ibyo tugenderaho mu gutunganya amakuru no kurinda umutekano wayo. Dusangiza gusa amakuru bwite abaduha serivise kugira ngo baduhe serivise zabo kandi ntibemerewe gutunganya amakuru bwite yanyu ku zindi mpamvu zitari izo.
MTN iramutse ihinduye uburyo bw’imikorere cyangwa igurishijwe ku kindi kigo: Ishobora kumenyekanisha amakuru bwite yerekeranye n’ibyacurujwe, inshingano cyangwa ibindi imenyesha mu rwego rw’ubucuruzi byerekeranye n’ayo makuru.
Inkiko, kubahiriza amategeko cyangwa inzego ngenzuramikorere: MTN ishobora kumenyekanisha amakuru bwite mu rwego rwo gusubiza ibyo yasabwe n’inkiko, Leta, inzego zishinzwe kubahiriza amategeko cyangwa aho, mu bushishozi bwayo, ibona ari ngombwa ko igomba kubahiriza ibiteganywa n’amategeko ariho, ibyemezo cyangwa ibyategetswe n’inkiko cyangwa amabwiriza ya Leta.
Ubugenzuzi: Abagenzuzi bacu na bo bashobora gukenera ko hamenyekanishwa amakuru bwite kugira ngo abafashe gukora amagenzura y’imari, kugenzura amakuru yerekeye imibereho bwite cyangwa umutekano wayo cyangwa gukora iperereza, gushaka umuti w’ikirego cyatanzwe cyangwa ikintu kibangamiye umutekano w’amakuru.

Abishingizi: Ubucuruzi bwacu bukenera ko ibikorwa byacu by’ubucuruzi byishingirwa mu buryo bukomeye. Hari abantu batandukanye benshi bagira uruhare mu bwishingizi (Urugero, abahuza mu bwishingizi, abishingizi n’ababishingira ndetse n’abajyanama babo mu by’akazi n’abandi bantu bagira uruhare igihe havutse ikibazo). Bizaba ngombwa ko tumenyesha bamwe mu bari muri iryo soko ry’ubwishingizi amakuru bwite aberekeyeho. Ayo makuru akoreshwa n’abari mu isoko ry’ubwishingizi uwishingirwa asinya amasezerano no mu rwego rwo gukomeza gucunga igikorwa cy’ubwishingizi igihe havutse ikibazo cy’ubwishingizi kikureba no gutuma umwishingizi n’uwishingirwa buzuza inshingano zabo ziteganywa n’amategeko n’amabwiriza. Bamwe muri aba barebwa n’igikorwa cy’ubwishingizi bakoresha ayo makuru mu izina ryacu (kimwe n’abaduha serivise twavuze) ariko abandi bashobora gutunganya amakuru yanyu bo ubwabo tutabibabwirije.

Abandi bantu: Dushobora guhanahana amakuru n’abandi bantu bakoresha imbuga/sisiteme za MTN twamamaza igicuruzwa cyabo. Cyakora, amakuru bwite yakusanyijwe arabanza akavanwaho amazina ya ba nyirayo kandi agahurizwa hamwe mu byiciro mbere y’uko ahabwa abo bantu bandi.

Ni ubuhe burenganzira bwanjye?

Ese MTN ishobora guhanahana amakuru bwite yanjye ku rwego mpuzamahanga?

MTN ishobora gutanga amakuru bwite yawe cyangwa andi makuru cyangwa amakuru yakusanyijwe, yabitswe kandi yatunganyijwe ku rundi rwego urwo ari rwo rwose cyangwa abandi bantu bari hanze y’igihugu ikoreramo ari uko bikenewe, ku mpamvu z’ubucuruzi zumvikana hagamijwe kuguha serivise. Aha hashobora no kubamo guha amakuru ahurijwe hamwe mu byiciro abandi bantu bagiranye amasezerano na MTN kugira ngo babafashe kumva neza uburyo dukora hanyuma babone kuguha serivise zinoze. Igihe MTN isangije amakuru bwite abandi bantu, ifata ingamba zikwiye zumvikana zo mu rwego rw’imikorere, urwa tekiniki n’umutekano maze hagakorwa ibishoboka kugira ngo wa muntu wundi arindire amakuru umutekano kandi ingamba zikurikize amahame n’amabwiriza byo kurinda amakuru.

Ese MTN irinda ite umutekano w’amakuru bwite yanjye?

MTN irinda ubusugire n’ibanga by’amakuru bwite ifite cyangwa igenzura ishyiraho ingamba zikwiye, zumvikana zo mu rwego rwa tekiniki n’urw’imikorere zo gukumira:

Itakara ritunguranye ry’amakuru bwite yawe, iyangirika ryayo cyangwa isenywa ryayo mu buryo butemewe;
Kubona amakuru bwite yawe binyuranyije n’amategeko cyangwa bitemewe; no
Gutunganya amakuru bwite yawe binyuranyije n’amategeko cyangwa bitemewe.

Bimwe mu byo MTN ikora itunganya amakuru, ifata ingamba zikwiye zo gutahura no gusuzuma mu buryo buhoraho ingorane zose z’imbere mu kigo no hanze yacyo zishobora kubaho ku makuru bwite ifite cyangwa igenzura no gushyiraho ingamba z’umutekano zumvikana kandi zikwiye zo mu rwego rwa tekiniki n’urw’imikorere zo kwirinda izo ngorane zatahuwe.

Ese MTN ibigenza ite iyo habaye ivogerwa ry’amakuru bwite?

N’ubwo MTN ishyira mu bikorwa ingamba zikwiye zo gukumira cyangwa kugabanya ko hashobora kubaho ivogerwa ry’amakuru bwite ndetse n’ingaruka bishobora kugira, izo ngaruka ntizishobora kuvanwaho burundu. Iyo MTN imenye cyangwa iketse mu buryo bwumvikana ko habayeho ivogerwa ry’amakuru bwite cyagwa se ko ubusugire n’ibanga by’amakuru bwite byabangamiwe, ikurikiza politike zayo zerekeye uburyo n’imicungire by’ibibazo n’inyandiko ziyiherekeje bigenga gushakira umuti ikibazo cy’ivogerwa ry’amakuru bwite no kubivuga byabaye.

Iyo MTN itunganya amakuru bwite aberekeyeho, muba mufite uburenganzira bukurikira:

Uburenganzira bwo kugera ku makuru bwite:
Ufite uburenganzira bwo gusaba kopi y’amakuru bwite MTN ifite akwerekeyeho (harimo ibyiciro by’abantu bagenewe kwamamazwaho n’amakuru yabonetse aturutse ku yasesenguwe) nk’uko biteganywa n’amategeko.
Uburenganzira ku makuru bwite y’ukuri:
Ufite uburenganzira ku makuru y’ukuri dufite akwerekeyeho kugira ngo umenye neza ko ari yo, afite ireme, yuzuye kandi atarenze akenewe.
Uburenganzira bwo gutambamira ikoreshwa ry’amakuru bwite:
Ufite uburenganzira bwo gutambamira ko MTN itunganya amakuru bwite yawe mu bihe bimwe na bimwe biteganywa n’amategeko. Cyakora, aho gutunganya ayo makuru bigomba gukorwa hubahirizwa amategeko, ushobora kwemererwa uburenganzira bwawe bwo gutambamira ikoreshwa ryayo.
Uburenganzira bwo kutakira ubutumwa bwamamaza:
Nta bwo MTN izajya ikoherereza ubutumwa bwo kwamamaza keretse nutwemerera ko tubikora. Igihe waba wumva utagishaka kwakira ubutumwa bwa MTN bwamamaza, igihe cyose ushobora guhitamo kutabwakira ukoresheje uburyo twagushyiriyeho. Niba mu gihe gishize warigeze guhitamo kwakira ubutumwa bukugenewe hashingiwe ku buryo n’aho ukoreshereza umuyoboro wa interineti wacu, igihe cyose ushobora guhitamo kutabwakira.
Uburenganzira bwo gusubizwa no guhererekanya amakuru bwite:
- Ufite uburenganzira bwo gusaba MTN, mu buryo bw’inyandiko cyangwa bw’ikoranabuhanga kugusubiza amakuru bwite akwerekeyeho nk’uko wayahaye MTN mu buryo butunganye kandi asomeka.
- Ufite kandi uburenganzira bwo gusaba umugenzuzi w’amakuru mu buryo bw’inyandiko cyangwa bw’ikoranabuhanga ko amakuru bwite ahererekanywa ku wundi mugenzuzi w’amakuru nta mbogamizi.
Uburenganzira bwo kubuza gutunganya amakuru bwite:
Ufite uburenganzira bwo kubuza MTN gutunganya amakuru bwite yawe mu gihe kigenwe mu buryo buteganywa n’amategeko. Wibuke ko igihe impamvu yo gukusanya no gutunganya amakuru bwite yawe kwari ukugira ngo huzuzwe inshingano y’amasezerano mwagiranye, gutambamira itunganya ry’ayo makuru bishobora gutuma tutaguha serivise zacu n’ibicuruzwa.
Uburenganzira bwo gusiba amakuru bwite:
Ufite uburenganzira bwo gusaba mu nyandiko cyangwa mu buryo bw’ikoranabuhanga MTN gusiba amakuru bwite yawe mu buryo buteganywa n’amategeko.

Ushobora gusaba MTN cyangwa ugakoresha ubu burenganzira uhamagara cyangwa wandikira MTN kuri dataprivacyoffice.rw@mtn.com . Tuzakora ibishoboka byose kandi bikwiye dusubize icyifuzo cyawe igihe cyose cyubahirije amategeko na politiki by’ikigo.

Hanyuma kandi, igihe cyose ufite uburenganzira bwo gutanga ikirego ku rwego rugenzura rushinzwe kurinda amakuru bwite. Ibiro bishinzwe kurinda amakuru bwite bibarizwa aha hakurikira:

Agasanduku k’iposita: 21 KG 7 Ave, Kacyiru, Kigali-Rwanda

Imeyiri: complaint@dpo.gov.rw, databreach@dpo.gov.rw
Nomero ya terefone: +250 782 847 756 cyangwa 9080
Website: https://dpo.gov.rw/

Duhamagare cyangwa utwandikire.

Niba hari ibibazo cyangwa ibyifuzo ufite byerekeranye n’iyi nyandiko irebana n’imibereho bwite kandi ukaba wifuza amakuru yisumbuye ku buryo turinda amakuru yawe cyangwa wifuza kuvugana n’ibiro by’aho mutuye birinda amakuru bwite (DPO), utwoherereze imeyiri kuri dataprivacyoffice.rw@mtn.com

Impinduka kuri politiki yerekeye ubuzima bwite

MTN ishobora kugenda ihindura iyi Nyandiko yerekeye ubuzima bwite kugira ngo ijyane n’imikorere y’iki gihe ku mibereho bwite. Iyo dukoze impinduka kuri iyi nyandiko, ku mutwe wayo, duhindura itariki “tukayihuza n’iyo byakoreweho” kandi tukumenyesha impinduka yose ikugiraho ingaruka binyuze mu nzira zikwiye nk’izo dusanzwe duhanamo amakuru.

WHAT ARE COOKIES?

Cookies are a small text files that are stored in your web browser that allows MTN Rwanda or a third party to recognize you. Cookies can be used to collect, store, and share bits of information about your activities across websites, including on MTN Rwanda’s website.

Cookies might be used for the following purposes:

• To enable certain functions

• To provide analytics

• To store your preferences

• To enable ad delivery and behavioural advertising

MTN Rwanda may use both session cookies and persistent cookies.

A session cookie is used to identify a particular visit to our website. These cookies expire after a short time, or when you close your web browser after using our website. We use these cookies to identify you during a single browsing session, such as when you log into our website.

A persistent cookie will remain on your devices for a set period of time specified in the cookie. We use these cookies where we need to identify you over a longer period. For example, we would use a persistent cookie if you asked that we keep you signed in.

How do third parties use cookies on the MTN Rwanda website?

Third party companies like analytics companies and ad networks generally use cookies to collect user information on an anonymous basis. They may use that information to build a profile of your activities on the website.

What are your cookies options?

If you don’t like the idea of cookies or certain types of cookies, you can change your browser’s settings to delete cookies that have already been set and to not accept new cookies. To learn more about how to do this, visit the help pages of your browser.

Please note, however, that if you delete cookies or do not accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

We respect your right to privacy, it is very important to us, and we take the protection of your privacy and ensuring the security of your Personal Data very seriously.

We are committed to the fair and transparent Processing of your Personal Data. This Privacy Notice describes how we Process your Personal Data, explains your rights in relation to the Personal Data we Process, and states our commitment when Processing your Personal Data in a compliant, ethical and secure manner.

Who are we

We are MTN Rwandacell PLC.

In this privacy notice “MTN”, “we”, “our” and “us” refers to

MTN Rwandacell PLC and its subsidiaries.

Who does this notice apply to?

This notice applies to individuals that are:

any person(s) who contracts with us for the provision of products and services, or who purchases a product from us (“customers”), including potential customers to the extent MTN Processes your Personal Data;
any person(s) who uses our website, mobile applications or any products or services (“users”);
all suppliers, contractors, and service providers of MTN (“suppliers”) including potential suppliers to the extent MTN Processes your Personal Data;
resellers such a MTN distributors and agents as well as partners (“resellers”) including potential resellers to the extent MTN Processes your Personal Data; and
any other person (s) (save for employees and job applicants) who share Personal Data with MTN including beneficiaries, trustees, or donors to MTN trusts or charitable causes; MTN guests (“other Data Subjects”).

Important terms you need to understand when reading this notice?

Personal Data	means any information relating to an identified or identifiable natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, psychological, genetic, mental, economic, cultural, or social identity of that natural person.
Sensitive Personal Data	means any information revealing a person’s race, health status, criminal records, medical records, social origin, religious or philosophical beliefs, political opinion, genetic or biometric information, sexual life, or family details.
Cookies	means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out below.
Data Controller	means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the way any personal data are or are to be, processed. For this Privacy Policy, we are a Data Controller of your data.
Processing	Any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, including collection, receipt, recording, organization, structuring, collation, storage; adaptation or alteration, updating, retrieval, consultation, use, dissemination, disclosure by means of transmission; or otherwise making available, alignment or combination, merging, restriction, erasure, destruction, and/or degradation.
Data Processor (or Service Provider)	means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
Data Subject	is any living individual who is the subject of Personal Data
User	means the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data

What Personal Data does MTN collect and use?

Personal information collected and held by us may include but is not limited to; name, sex, date of birth, addresses, International Mobile Equipment Identity, mobile phone number, email address, occupation and information contained in supporting documents such as proof of identity and proof of address.
MTN and its authorized third parties may collect, store, and process the following types of Personal Information: biometric data, financial information, for providing our products, services and for use of our website, information related to your utilization of our services which may include your call patterns, your browsing history on our website, location details and additional information provided while using our services.

Where does MTN collect my Personal Data from?

In most circumstances we collect Personal Data directly from you, for instance, when you acquire our SIM card, when you buy or use any of our products or services, visit our website, or interact with our customer services departments.

In some instances, however, we will also collect your Personal Data indirectly from third parties. And MTN will ensure that proper steps are taken.

For what purposes does MTN use your Personal Data?

MTN collects your personal information for a variety of business purposes. These include, but are not limited to:
Verifying your identity.
Completing transactions effectively and billing for products and services.
Responding to your request for service or assistance.
Performing market analysis and research as well as business and operational analysis.
Contracting and processing orders: we Process your Personal Data to meet our contractual obligation and to process your request so as to provide products and services and to keep you updated with your order progress and to provide our products and services to you.
Providing, maintaining, and improving our products and services.
Anticipating and resolving issues and concerns related to our products and services.
Promoting and marketing our products and services which may benefit you and be related to products and services you are currently enjoying; and
Fraud and crime prevention: We process your Personal Data to detect and prevent fraud or criminal activity using our products or services.
MTN may keep a log of the activities performed by you on our network and websites by using various internet techniques such as web cookies, web beacons, server log files, etc. for analytical purposes, for analysis of the agreeableness of various features on our site and in accordance with requisite legal requirements. This information may be used to provide you with a better experience on our platforms.
At any time while you are browsing our site, if you do not wish to share browsing information, you may opt out of receiving the cookies from our site by making appropriate changes to your browser privacy settings.
If you do not provide your consent for usage of personal information or later withdraw your consent for use of the personal information so collected, MTN may not be able to provide certain products and services to you.

Is MTN allowed to Process my Personal Data?

We are allowed to Process your Personal Data, so long as we have a legal basis to do so (i.e. there is a justification to Process your Personal Data in terms of laws applicable to MTN and/or our policies permit such Processing). When we Process your Personal Data, we will rely on one of the following legal bases, as appropriate, having regard to the purpose of Processing:

Legal Obligation: In some circumstances, where the processing of personal data is necessary for the performance of an obligation conferred or imposed by law on MTN, we will rely on Legal Obligation as a basis to process the personal information you have provided.
Legitimate Interest: Our legitimate business interests, for example, direct marketing and improvement of our services. Whenever we rely on this lawful basis to process your data, we assess our business interests to make sure they do not override your rights. Additionally, in some cases, you have the right to object to this process. See the “Your Rights” section of the statement.
Consent: We may rely on the consent you provide in the absence of any other legal basis. Consent will always be presented separately to you, can be withdrawn at any time and you will be given details on how to do so.
We rely on contract as a legal basis to process your personal information when we need to deliver a contractual service to you or when it has become necessary to process data before entering into a contract with you.

Is it mandatory to provide MTN the Personal Data asked for?

It is not mandatory for you to provide any Personal Data to us. However, failing to provide certain Personal Data to us, particularly where that Personal Data has been requested by us may impact our ability to, amongst other things:

provide our products or services to you;
to support you with and manage our products and services;
provide you full functionality to all our web pages;
on-board you as a supplier, reseller, contractor, or service provider;
to allow you access to our premises or buildings.

Does MTN Process my Personal Data automatically?

MTN does not perform any automated decision-making (including profiling) which results in legal consequences for you and/or which affects you in a similarly significant manner. Should this change in the future, we will notify you and update this privacy notice accordingly.

How long does MTN keep my Personal Data for?

We will not retain your Personal Data for any longer than is necessary for achieving the purpose(s) for which the Personal Data is Processed, unless:

retention of the Personal Data is required or authorized by Local laws;
you have consented to the retention of the Personal Data; or
the Personal Data is required for historical, statistical, or research purposes and provided that we have established appropriate safeguards against the Personal Data being used for any other purposes.

We will ensure that Personal Data that is no longer required, or which we are no longer authorized to retain, is as soon as reasonably practicable, de-identified, or destroyed through secure means, alternatively through permanent erasure by appropriate and effective mechanisms.

Does MTN transfer my Personal Data to third parties?

Yes, we do share Personal Data with affiliated third parties, as necessary for our legitimate business needs, to carry out your requests, and/or as required or permitted by law. This would include:

Our service providers: We transfer your Personal Data to our third-party service providers, such as our (IT) systems providers, our hosting providers, consultants (such as legal advisers) and other goods and services providers. These providers Process your Personal Data on behalf of MTN in terms of a binding agreement with appropriate security safeguards. MTN will only transfer Personal Data to such a service provider when they meet our strict standards on the Processing of data and security. We only share Personal Data that allows our service providers to provide their services and they are not allowed to Process your Personal Data for any other purpose.
If we are reorganized or sold to another organization: MTN may disclose Personal Data in connection with the sale, assignment, or other transfer of the business to which the data relates.
Courts, tribunals, law enforcement, or regulatory bodies: MTN may disclose Personal Data in order to respond to requests of courts, tribunals, government, or law enforcement agencies or where it is necessary or prudent to comply with applicable laws, court or tribunal orders or rules, or government regulations.
Audits: disclosures of Personal Data may also be needed by our auditors including to perform financial audits, data privacy or security audits and/or to investigate or respond to a complaint or security threat.
Insurers: our business requirements mean that we carry significant insurance cover in respect of business activities. There are several different participants in the insurance market (e.g., brokers, insurers, and reinsurers, as well as their professional advisors and other third parties involved should there be a claim). Some of these insurance market participants will require that we disclose Personal Data about you to them. The information will be used by the insurance market participants in the underwriting and ongoing administration of the insurance products, where there is a claim that you are relevant to and to allow the insurance market participants to comply with their legal and regulatory obligations. Some of these insurance market participants will handle this information on our behalf (like our service providers described above), but others will want to Process information about you independent of us.
Other third parties: we may share information with other third parties who use MTN platforms/systems to advertise their product. However, the Personal Data collected is anonymized and/or aggregated prior to sharing with such third parties.

Does MTN transfer my Personal Data internationally?

MTN may transfer your personal information or other information, or data collected, stored, and processed to any other entity or third party located outside the country of service, only if necessary, for legitimate business purposes for providing services to you. This may also include sharing aggregated information with third parties contracted to MTN for them to understand our environment and consequently, provide you with better services. While sharing your personal information with third parties, reasonable organizational, technical, and security measures shall be taken to ensure that reasonable security practices are followed by the third party and are in line with the Data Protection Principles and Regulations

How does MTN secure my Personal Data?

MTN secures the integrity and confidentiality of the Personal Data in its possession or under its control by implementing appropriate, reasonable technical, physical, and organizational measures to prevent:

accidental loss of, damage to, or unauthorized destruction of your Personal Data;
unlawful or unauthorized access to your Personal Data; and
unlawful or unauthorized Processing of your Personal Data.

As part of its processes, MTN takes reasonable measures to regularly identify and assess all reasonably foreseeable internal and external risks to Personal Data in its possession or under its control and implements reasonable and appropriate technical, physical, and organizational security measures to protect against the identified risks.

How does MTN handle Personal Data Breaches?

While MTN implements reasonable measures to prevent or reduce the likelihood and impact of Personal Data Breaches, this risk can’t be completely eliminated. If MTN becomes aware of or reasonably suspects a Personal Data Breach has occurred or that the integrity or confidentiality of Personal Data has been compromised, MTN adheres to its incident management Policies, Procedures and supporting documents governing the handling and reporting of Personal Data Breaches.

What are my rights?

If MTN Processes Personal Data about you, you have the following rights:

- Right to access personal information
  - You have the right to make a request for a copy of the personal information that MTN holds about you (including advertising audience categories and inferred information) as permitted by law.

Right to correct personal information

- - You have the right to correct information held about you to ensure it is accurate, relevant, complete, and not excessive.

Right to object to use of personal information

- - You have the right to object to MTN processing your personal information, in certain circumstances as permitted by law. However, in instances where the basis for processing is Legal Obligation, you may not be able exercise your right to object.

Right to opt-out of marketing messages

- - MTN will not issue targeted marketing to you unless you consent for us to do so. If you no longer want to receive marketing messages from MTN, you can choose to opt out at any time using the means made available to you. If you have previously opted in to receive personalized content based on how and where you use our network, you can also opt out at any time.
- Right to personal data portability
  - You have the right to request MTN, in writing or electronically to resend the personal data concerning you as it was provided to MTN, in a structured and readable format.
  - You also have the right to request the data controller in writing or electronically to have your personal data transmitted to another data controller, where technically feasible, without hindrance.

Right to restriction of processing of personal data

- You have the right to restrict MTN from processing your personal data for a given period under the conditions provided by the Law. Note that incase the purpose of collecting and processing your information was to meet our contractual obligation to you, objection to processing may hinder us from providing our services and products to you.
Right to erasure of personal data
- You have the right to request MTN in writing or electronically for the erasure of your personal data under the conditions provided by the Law.

You can make a request or exercise these rights by contacting MTN at dataprivacyoffice.rw@mtn.com and we will make all reasonable and practical efforts to comply with your request, so long as it is consistent with applicable law and internal policies.

Finally, you always have the right to lodge a complaint with the supervisory authority in charge of protecting Personal Data, the Data protection office, whose contact details are:

Postal Address: 21 KG 7 Ave, Kacyiru, Kigali-Rwanda

Email Address: complaint@dpo.gov.rw, databreach@dpo.gov.rw

Telephone number: +250 782 847 756 or 9080

Website: https://dpo.gov.rw/

Changes to privacy policy

MTN may modify this Privacy Notice from time to time to reflect our current privacy practices. When we make changes to this notice, we will revise the “effective” date at the top of this notice and any changes affecting you will be communicated to you through an appropriate channel, depending on how we normally communicate with you.

Contact us.

If you have any questions or concerns regarding this Privacy Notice and would like further information about how we protect your information and/or when you want to contact your local Data Protection Officer (DPO), please email us at dataprivacyoffice.rw@mtn.com

Call Toll Free

100

Rwanda

customercare.rw@mtn.com

Outside Countries

customerservice.rw@mtn.com

General Information

info@mtn.com

Reception Desk

reception.rw@mtn.com

MTN Chat Support on WhatsApp

+250788310044

+250 788 310 044 (Sign language)

PHYSICAL ADDRESS

MTN Centre, KG 9 Ave, Kigali

Working Hours

Monday – Friday
8AM – 9PM

Weekend
9AM – 5PM

MTN (PTY) LTD is an authorised Financial Service Provider, underwritten by Guardrisk Insurance Company. FSP license number: 44774