Terms & Conditions

With MTN Extended warranty service, when a customer buys a screen protector, Phone cover or both from any MTN service centers and Connect shops, the customer gets prolonged or
additional warranty services that cover the following:
  • Accidental damage
  • Cracked screen
  • Cracked casing
  • Water & liquid damage
  • Malfunction after the manufacturer’s warranty
  • Benefit from 80% discount on future items to be repaired during the Extended warranty period of 12 months (20% down payment only will be required)

MTN phone repair service is a convenient solution for repairing your damaged Smartphone which
will offer top notch diagnoses and original parts of customers’ Smartphones.

The screen protectors and phone covers that we provide are of the following devices:

  • iPhone
  • Samsung
  • TECNO mobile
  • INFINIX mobile
  • ITEL mobile
  • Nokia

MTN Extended Warranty & Repair Services

PERSONAL
  • Business Related Services

Business Related Services

Leave your details below and one of our consultants will call you back

Business Related Services
PERSONAL
  • International Roaming Services Request

International Roaming Services Request

International Roaming Services Request

Please fill in Phone Number that you wish to be enabled with International Roaming Services and indicated the Service Requested:

PERSONAL
  • Transfer of SIM Ownership Form

Transfer of SIM Ownership Form

Transferor Information

Transfer of SIM Ownership Form

Transferee Information

PERSONAL
  • MoMoPay Application Form

MoMoPay Application Form

Transferor Information

MoMoPay Application Form

Company Details/Ibiranga ubucuruzi/ikigo

Company Signatories/Ubuyobozi bw'ikigo/ubucuruzi

NB:Ikiguzi ni 0.5 % avaho umukiriya yishyura hanyuma kubikuza bikaba ubuntu.

PERSONAL
  • Mokash Account Closure

Mokash Account Closure

Your Details

Mokash Account Closure

By Submitting this form, I surrender all rights of the above account and shall indemnify MTN and Commercial Bank of Africa Ltd from any liability.

PERSONAL
  • HOME INTERNET FORM

Home Internet form

Your Details

Home Internet Form
PERSONAL
  • REPORT MOMO FRAUD

Report MoMo Fraud

Your Details

Report MoMo Fruad

Go global.

With over 600 network partners in 170
countries, cross-border connecting has
never been easier.

Roaming

Go global.

With over 600 network partners in 170
countries, cross-border connecting has
never been easier.
EXPLORE ROAMING

How to activate
roaming.

Step 1

Dial *140#

Step 2

Choose option 6 “ Foreign”
to access international
bundles

Step 3

Choose option “Day, Week, or
Month” depending on how
long you are going to be
outside of the country

Step 4

Choose the package you
want and you will receive
a message to confirm the
activation

Roaming charges.

Roaming charges can add up quickly, it’s wise to manage your spending and keep track of the specific in-country roaming charges.

Select the country you are planning on
traveling to see its particular roaming
charges.

Select the country

Keep in touch with loved ones.

To keep in contact with your loved ones when travelling abroad, activate roaming 7 days before you leave. You can choose the roaming services you need whether its data, voice and SMS or just SMS.

Want a new phone? Trade in your old one and get another.

MTN exisiting customers can bring their old phones, whether basic or smartphone upgrade to a new one.

How it works

With MTN Device Trade-in (NI DILU), existing MTN customers can upgrade their old devices (Basic phones, Feature phones or Smartphones) to new Smartphones without any other condition related to buying voice or data services.

Interested customers will be able to get their old devices graded, valued, and receive an instant voucher. Upon agreeing with the valuation, the customer will then choose any Smartphone in an MTN shop and get a discount that is equivalent to the issued voucher.

Trade-in Options

Buy new device, trade in your current one

For easier trade in, bring your phone to any MTN shop, for validation and get a new phone instantly.

Online device trade - In (NI DILU)

Download Vuba Vuba to get your device valued with an estimated price prior to physical check.

If you are a new MTN customer

After using MTN services for 30 days on the MTN network, you will be eligible to get an instant voucher .
download vuba vuba
Coverage map
mobile-phone

Call Toll Free

100

Rwanda

customercare.rw@mtn.com

Outside Countries

customerservice.rw@mtn.com

General Information

info@mtn.com

Reception Desk

reception.rw@mtn.com

mobile-phone

MTN Chat Support on WhatsApp

+250788310044

+250 788 310 044 (Sign language)

PHYSICAL ADDRESS

MTN Centre, KG 9 Ave, Kigali

Working Hours

Monday – Friday
8AM – 9PM

Weekend
9AM – 5PM

Terms & Conditions
Privacy Policy
Code of Ethics

MTN (PTY) LTD is an authorised Financial Service Provider, underwritten by Guardrisk Insurance Company. FSP license number: 44774

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