Personal Services

NCBA and MTN Rwanda Offer Reprieve to MoKash Customers as The Impact of Covid-19 Takes Effect

NCBA Bank Rwanda PLC and MTN Rwanda have today introduced measures to support MoKash customers to deal with the evolving economic impact of COVID-19 in the country. As Rwandans grapple with the consequences of this pandemic, the two institutions have committed to provide relief to customers as they navigate through this difficult period.
Effective 15 th May, all customers who are not able to pay their MoKash loans within 30 days of taking the loan will not be charged a late repayment fee. The late repayment penalty has been extended by 30 days. Customers who fail to repay their loans by 60 and 90 days thereafter will not have their loan limits reduced or cancelled respectively. An additional 30 days have been granted before a customer’s loan limit is reduced or cancelled. Accessible via MTN Mobile Money (by dialling 1825#), MoKash is a loan product offered by NCBA and MTN. MoKash provides 30-day term loans at 9% interest. Through MoKash, customers can also open savings accounts with interest of up to 7% per annum.

“As the Coronavirus continues to stir global economic fears, NCBA will continue to support our customers who may be financially affected by the outbreak,” said Lina Higiro, Chief Executive Officer, NCBA Rwanda.
She added, “We would like to urge customers to be responsible with the credit solutions to ensure that as a collective we care for each other during this tough time. The Bank shall through MoKash continue to responsibly support all customers through this difficult period” In addition, in a bid to promote cashless payments, customers will be able to move any amount between their MTN MoMo wallets to MoKash at no additional cost. Speaking about this Corporate Social innovation, MTN Rwanda’s CEO, Mitwa Ng’ambi said, “We have taken a very frontal approach in engaging our partner NCBA and together we have come up with interventions to support Rwandan citizens and assist in the overall fight of the pandemic. MTN will also leverage its knowledge and infrastructure in the continued participation in the many forums that have been set up to assist those in need.” NCBA and MTN will continue engaging and working with customers during this time to ensure that they can manage loan repayments.


About NCBA Bank Rwanda PLC

NCBA Bank Rwanda PLC is a full-service bank providing a broad range of financial products and services to corporate, institutional, SME and consumer banking customers. NCBA Rwanda is part of NCBA Group PLC that

was created on 1st October 2019 following the merger of NIC Group PLC (NIC) and Commercial Bank of Africa
Limited (CBA). NCBA Group operates a network of more than 100 branches in five countries including Kenya,
Uganda, Tanzania, Rwanda and Ivory Coast. Serving over 50 million customers, the NCBA Group is the largest banking group in Africa by customer numbers.

About MTN Rwanda:
MTN Rwanda is the market leader in the mobile telecommunications industry in Rwanda. Since 1998, MTN
Rwanda has continuously invested in expanding and modernizing its network and is now proudly Rwanda’s No 1
Internet Network. MTN Rwanda offers superior services to its subscriber base, including innovative propositions
such as personalized voice and data offers with MTN Irekure. The company is also the front runner in Mobile
Financial Services in Rwanda with Mobile Money, MoMoPay and MoKash Loans and Savings.

For more information, please contact:
Teta Mpyisi

NCBA Executive Business Support
Deborah Gasatura

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