MTN Prestige Club FAQS

MTN Prestige

MTN has always offered you quality and reliable communication solutions for your personal and corporate needs. Your loyal use of MTN Personal and Business Solutions is now rewarded with MTN Prestige Membership.

Overview

MTN Prestige membership allows you to purchase Prestige Bundles, rewards you with Prestige Club membership which gives you access to exclusive discounts from over 70 Prestige Partners in Rwanda, priority access to MTN Call centre, Prestige Pass in MTN Service centres and many more benefits.

How do I qualify to be part of MTN Prestige?

MTN Prestige is available to All MTN prepaid and post-paid customers with a minimum monthly average spend of Frw 5,000 over 3 months. Once you qualify, you will receive a welcome message from MTN.

How to Join MTN Prestige

MTN Rwanda would be delighted to welcome you on MTN Prestige. Simply dial *165# to enjoy MTN Prestige offers:

  1. Prestige Packs
  2. Prestige 4G Bundles
  • International Packs.
  1. Priority access to MTN call centre – Call 100
  2. Prestige Pass at MTN Service centres
  3. Prestige Club which offers you various discounts.

 

Prestige Club FAQS

 

Q.What is MTN Prestige Club?

MTN Prestige Club is a Loyalty program that rewards MTN Premium customers for simply using MTN Products, services and staying with MTN.

Joining MTN Prestige Club is free of charge. MTN Prestige Club membership is based on the cumulative spend within a 3-month spend cycle.

By joining MTN Prestige Club, you agree to receive SMS updates on MTN Prestige. You can also opt out of receiving messages by dialling *851#.

 

There are 5 categories in MTN Prestige Club membership, each giving exclusive benefits to the members.

Dial *165# and follow the prompts to join the MTN Prestige Club and enjoy the following benefits:

  1. Discounts from MTN Prestige partners such as hotels, airlines, gym memberships, and many more.
  2. MTN Prestige members will have a special dedicated counter at selected MTN Service Centres. (Prestige Pass)
  • MTN Prestige members will have a priority access at our call centre – 100
  1. Prestige Pass at MTN Service centres.

 Q.What does Spend mean?

Spend refers to the amount of money spent monthly on voice, data, SMS, and other services on the MTN Rwanda network.

Q.How do I qualify to be an MTN Prestige Club member?

Qualification into the MTN Prestige Club is open to all MTN prepaid and post-paid customers with a minimum monthly average spend of Frw 5,000 over 3 months.  The eligible customers are classified into 5 Spend Bands namely, Platinum, Gold, Silver, Bronze and Grey. These categories are dependent on the customers spend on MTN network.

Q.What are the benefits of being an MTN Prestige Club member?

Being an MTN Prestige Club member gives you discounts from various MTN Prestige Partners, Free access to the Airport lounge at Kigali International  Airport, exclusive MTN experiences and many more. The Category of privileges received is dependent on your prestige tier status.

Q.How to check for MTN Prestige Club member category?

Customers can check their category status by dialling *165# and select My Prestige Club account.

Q.How do I qualify to become a Prestige PLATINUM member and what are the benefits?

With a minimum monthly average spend of Frw 100,000 over a 3-months spend cycle, a customer qualifies to be a Prestige Club Platinum member with the benefits listed below:

  1. An Account Relationship Manager
  2. Access to VIP Airport Lounge at Kigali International Airport.
  • Access to Special discounts from different MTN partners
  1. Surprise and Delight Gift items
  2. Invitation to VIP Events
  3. Priority access at the Call centre.
  • Priority queuing in Store/Service Centre
  • Free SIM Swap
  1. Other Exciting and exclusive offers (discount on tickets to concerts and MTN Events e.g., at the annual Marathon kits ( home/office delivery)

Q. How do I qualify to become a Prestige GOLD member and what are the benefits?

With a minimum monthly average spend of Frw 50,000 over a 3-months spend cycle, a customer is qualified to be a Prestige Club Gold member and will enjoy the following benefits:

  1. Access to VIP Airport Lounge at Kigali International Airport.
  2. Discounts from different MTN partners
  • Invitation to VIP Events
  1. Priority access to the Call centre
  2. Prestige Pass at MTN Service centres
  3. Free SIM Swap
  • Voice and Data Gifting on birthday
  • Other exciting and exclusive offers (discount on tickets to concerts and Marathon kits (Home/0ffice delivery)

Q.How do I qualify to become a Prestige SILVER member and what are the benefits?

With a minimum monthly average spend of Frw 30,000 over a 3-months spend cycle, a customer is qualified to be a Prestige club silver member and will enjoy the following benefits:

  1. Discount from different MTN partners
  2. Priority access to the call centre
  • Prestige Pass at MTN Service centres
  1. Free SIM Swap
  2. On-net free calls on their birthdays or free Data
  3. Exclusive offers i.e., Discount on concert tickets and events

Q. How do I qualify to become a Prestige BRONZE member and what are the benefits?

With a minimum monthly average spend of Frw 20,000 monthly over a 3-months spend cycle, a customer is qualified to be a Prestige club bronze member and will enjoy the following benefits:

  1. Access to Discounts from different MTN Prestige partners
  2. Priority access to the Call centre
  • Prestige Pass at MTN Service centers
  1. Free SIM Swap
  2. On-net free calls or free Data on their birthdays

 Q.How do I qualify to become a Prestige GREY member and what are the benefits?

With a minimum monthly average spend of Frw 5,000 monthly over a 3-months spend cycle, a customer is qualified to be a Prestige Club Grey member and will enjoy the following benefits:

  1. Access to Discounts from different MTN Prestige partners
  2. Priority access to the Call centre
  • Prestige Pass at MTN Service centers
  1. Free SIM Swap

Q. Is MTN Prestige Club membership renewable?

Yes, MTN Prestige membership is automatically renewed every 3 months depending on your spend.

Your Prestige Club category is also renewable every 3 months depending on your spend.

A customer’s average monthly spend must remain above Frw 5,000 threshold for three (3) consecutive months within their spend cycle.

Q.Will I be notified of my Prestige Club Membership renewal?

Yes, you will be notified of your membership renewal through SMS and email.

 

Prestige Offers.

MTN Rwanda also introduced Prestige 3G and 4G bundles that are exceptionally created with various incentives for our customers.

MTN Prestige has monthly offers.

It’s also important to note that all 3G Bundles can be used seamlessly on 4G.

  1. What incentives come with 3G Bundles.
  2. Free P2P Transactions
  3. Free Yellow TV Subscriptions
  • Roaming Flexibility in countries with MTN Footprint.
  1. Rollover of unused resources from one Month to another.