Personal Services

MTN Mobile Money Enhancement on Withdrawal Process

MTN Rwanda would like to inform its esteemed customers that there will be a security feature enhancement to the current MoMo cash withdrawal process effective 23rd September 2020.

All MoMo customers will now have to pre-authorize any MoMo withdrawal request by dialling *182*7*2# before an agent can send a withdraw prompt message. This is part of our continuous investment in systems and processes to ensure that the MoMo platform remains safe and secured while protecting our MoMo customers from fraudsters who may want to take advantage of them.

Among many other measures to curb and control the fraud on MoMo, we encourage and require every MoMo user to be very diligent when approving transactions and to pay attention to the many educative materials on MoMo. 

In case of a request to authorize a transaction without your consent, please report it immediately. MTN reminds its customers that it will never discuss transactions regarding their MoMo wallet over the phone, so such calls should be seen as fraudulent and be reported to MTN via the various reporting channels – by calling 100, reporting to any MTN Service Centre or using @MTNRwanda digital platforms.

Your MoMo Pin always needs to be kept confidential. In case you forgot your MoMo Pin, you don’t have to worry, we have made it easy and convenient to reset your MoMo Pin by dialling *182*9*1#. This however is only allowed if the balance is less than Rwf3,000 in your wallet. If your balance is higher you will need to visit your nearest MTN Service Centre.

For more information:


Call us on 3111

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