Just say Y’ello
We’re here to help, anytime! Chat with us online or give us a call.
Personal
Send us an email on pr2.RW@mtn.com / SecondLineSupport.RW@mtn.com
For support: Dial 100
For Internet-related: Dial 200
For MTN Prestige: Call 165
Roaming
Group Email: roaming2.RW@mtn.com
Business
For more information, send us an email on Sales.rw@mtn.com
Call toll-free: 3111
MoMo
For escalations and MoMo issues: MobileMoney.RW@mtn.com
For contacting MFS on other business engagements: MobileMoney_Dept.RW@mtn.com
MTN Service Centres
| Service centre | | | Monday – Friday |
| Nyarutarama HQ | | | 08:00 am – 08:00 pm |
| Kicukiro | | | 08:00 am – 08:00 pm |
| Giporoso | | | 08:00 am – 09:00 pm |
| KCM | | | 08:00 am – 00:00 am |
| Nyabugogo | | | 08:00 am – 09:00 pm |
| Chic | | | 08:00 am – 09:00 pm |
| Remera Corner | | | 08:00 am – 00:00 am |