MTN FIXED WIRELESS ACCESS (FWA)

Q1: What is MTN FWA? Q1: What is MTN FWA?

This is a wireless internet solution that delivers fast and reliable connectivity without the need for fiber-optic infrastructure. It operates using an MTN 4G SIM card and comes with exclusive data plans tailored for this service.

Q2: How is it different from fiber or other options? Q2: How is it different from fiber or other options?

Unlike fiber, Fixed Wireless Access (FWA) is portable, easy to set up, and ideal for areas with limited infrastructure. It provides coverage anywhere the 4G network is available.

Q3: Where can I buy the FWA device (CPE)? Q3: Where can I buy the FWA device (CPE)?

At any MTN Service Center, and all MTN connect shops

Q4: Do I need a technician to install it? Q4: Do I need a technician to install it?

No setup is required by the customer. The FWA device is plug-and-play. It is pre-configured at an MTN Service Center or Connect Shop, so once the customer takes it home or to the office, they simply plug it in and start using it

Q5: What happens if I move houses or live in a remote area? Q5: What happens if I move houses or live in a remote area?

You can carry the device with you; it’s portable.
FWA is designed to cover areas that fiber can’t. Please heck MTN coverage map for confirmation.

Q6: What speeds can I expect? Q6: What speeds can I expect?

Depending on the plan you select, you can enjoy up to 30 Mbps (on speed-based plans) or up to 350 GB (on volume-based plans).

Q7: what are FWA Plans? Q7: what are FWA Plans?
  1. Speed based plans:
Price Speed validity
20,000Frw Up to 30Mps 30days
30,000Frw Up to 30Mbps 30days
  1. Volume based plans
Price resources Night bonus validity
10,000Frw 150GB 150GB 30days
20,000Frw 350GB 350GB 30days

 

Q8: Is there a contract? Q8: Is there a contract?
  • Prepaid: Pay upfront and recharge with volume-based plans.
  • Postpaid: Sign a 12-month contract with MTN Business to receive a free device and pay monthly for speed-based plans.
Q9: what is the Price and benefits of the FWA device (CPE) Q9: what is the Price and benefits of the FWA device (CPE)
  • Postpaid customers: When you sign a 12-month contract with MTN Business, you get the device FREE, bundled with a speed-based plan (20 Mbps or 30 Mbps) billed monthly.
  • Prepaid customers: For Upfront payment the device cost is 40,000frw bundled with 60GB valid for 30 days.
Q10. What are the terms and conditions? Q10. What are the terms and conditions?
  •  For Prepaid customers: They will have to dial *345*6# and follow the prompts to purchase FWA plans.
  • For Postpaid customers: They will have to visit any MTN Service centres for more information or email us at  sales.rw@mtn.com  OR contact us on 3111.
Q11: Can I use other data bundles on FWA? Q11: Can I use other data bundles on FWA?

No. Only the designated FWA plans (speed-based or volume-based) are supported on the FWA CPE device.

Q12: Is the free 60GB bundled on Prepaid separate from the monthly package? Q12: Is the free 60GB bundled on Prepaid separate from the monthly package?

Yes. The 60GB is a one-time welcome bonus. Once used, you’ll need to purchase either the 150GB or 350GB plan to continue using the service.

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