• 4G offers up to 10 times the speed you would get on 3G.
• With 4G, you can enjoy smoother video streaming, faster downloads, and a better overall browsing experience.

• Dial *456*1# to check if your Smartphone device and SIM cards are 4G enabled.

To enjoy the superior speed on 4G, you will need:

• 4G capable Phone
• 4G enabled SIM card.
• Be in an area covered by the 4G service

• Ensure that you have a 4G-enabled Smartphone or other smartphone devices.
• If your SIM is not 4G compatible, go to any MTN service center or Connect shop to swap your SIM Card to a 4G-enabled one.
• Turn on the 4G network (or select all networks option) on your mobile phone.

MTN Rwanda has been providing 4G services based on a wholesale agreement with the KTRN, which was the only licensed 4G network provider. In October 2022, Rwanda introduced the new broadband policy, enabling MTN Rwanda to obtain a license to provide 4G services directly to its customers. This move allows MTN Rwanda to have greater control and deliver customers a more seamless, enhanced, and superior 4G experience.

The migration to MTN Rwanda’s 4G network will be seamless for our subscribers already using the 4G service. The switch to our 4G network will happen in the evening during the maintenance window with limited service disruptions. Prior notifications will be sent to all customers.

• Your existing 4G bundles and plans with MTN Rwanda will remain valid and seamlessly transition to the new MTN 4G network. You will continue to enjoy the same benefits and features as before.
• You will also have access to the MTN data plans (including those that were exclusively accessible on 3G) on the MTN Rwanda 4G network.

• You don’t need to change your current 4G SIM card, and, in most cases, you will not need to get a new phone. The new 4G network will be compatible with your existing 4G-SIM card and 4G-capable phone.
• If you are experiencing any issues with your phone picking up the new MTN 4G network, please visit any MTN service center or call our call center line 100.

There may be minimal service downtime for switchover during later hours of the migration night. Prior communication regarding the scheduled switchover or potential disruptions will be communicated.

There will be no changes in pricing or data plans for now. All your bundles will remain at the same price and offer the same resources.

If applicable, any price change will be communicated by MTN Rwanda in advance as per the existing regulations. MTN Rwanda is committed to offering competitive and customer-friendly pricing for its 4G services.

• Call our call center line: 100
• Visit any MTN service center or Connect Shop near you for support
• Log your issue using the WhatsApp number: 0788 38 83 02

MTN Rwanda will provide detailed information regarding the migration, including FAQs, updates, and rollout updates on our website, social media platforms, and through direct communication channels such as SMS or email. Stay tuned for further updates from MTN Rwanda.

• 4G relies on new technologies unavailable on regular SIM cards.

Yes, you can buy a 4G enabled Smartphone and pay in 12-month instalments through our MTN Macye Macye program. Just Dial *182*12# and check your eligibility.

You can also buy a 4 G-enabled smartphone at MTN Service Centers and Connect Shops.

You can activate 4G on your phone data settings:

• For iPhone: Settings>Mobile/Cellular Data >Mobile/Cellular Data Options>Voice & Data>LTE
• For Android: Settings>Connections>Mobile Network>Network mode>4G/3G/2G (auto)

Yes, 4G generally means faster internet speed and increasing battery power usage. It is advised to keep the phone in battery/power-saving mode.

4G speeds are faster than 3G, providing a higher quality within a shorter time, thereby increasing the data used. You may experience a faster consumption of your data bundle when using 4G than with 3G.

The current data bundles on MTN will be used on the 4G network.

Dial *345*1# to activate any bundle used on both 3G and 4G.

If you are a Yolo or Prestige customer, your data bundles will also be used seamlessly on both 4G and 3G.