Privacy Policy

1. Introduction

1.1 This website, which is accessible at www.mtn.co.rw  is made available by MTN Rwandacell Limited (“MTN”).

1.2 MTN respects the privacy of your personal information. We have prepared this privacy policy to let you know how we will treat any personal information that may be provided to us. We will take all reasonable measures to protect your personal information and keep it confidential.

2. What is personal information?

2.1 In order to provide you with the services offered on this website, you may be required to provide MTN with your personal information. Personal information is any information relating to an identifiable Data Subject including, but not limited to, the following:

2.1.1 any identifying number (including the telephone number), symbol, e-mail address, physical address, telephone number, location information, online identifier;

2.1.2 your biometric information;

2.1.3 your personal opinions, views or preferences;

2.1.4 information generated through regular calls, SMS and browsing history such as Call Data Record or Billing record and SMS details;

3. What we collect

3.1 On some web pages of this website, you may be requested to provide certain personal information. The types of personal information collected at these pages may include your name, handset details, contact and billing information, and transaction information.

3.In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products and this website, and more detailed contact preferences.

4. How we use your personal information and how we may contact you

4.1 MTN uses your information to better understand your needs and to provide you with better service. Specifically, MTN will use your personal information to contact you in relation to the goods and services that MTN provides to you.

4.2 MTN reserves the right to perform statistical analyses of user behavior in order to measure interest in and use the various areas of the website, so long as such statistical analyses will not be linked to any registered person by a third party.

4.3 Because we don’t want you to miss out on any of the deals and promotions that we may have, and if it is agreeable to you when you register with us or at any other time, we may use your personal information to contact you for market research.

4.4 MTN may send you promotional materials or details by SMS and/or e-mail in order to update you and keep you advised of any promotions, news, competitions or developments which we think may be of interest to you. We will always give you the opportunity option to unsubscribe to the receiving of such direct communications. The details on how to unsubscribe shall be included in the various promotional communication sent to you.

4.5 Further, notwithstanding any such preference not to receive promotional information by the user, MTN reserves the right to contact the user regarding account status, changes to the terms and conditions and other matters relevant to the underlying services and/or the information collected.

4.6 MTN may sometimes permit third parties to offer subscription and/or registration-based services through an MTN site. MTN is not responsible for any actions or policies of such third parties and users should check the applicable privacy policy of such party when providing personally identifiable information to them.

4.7         Any use of your personal information that is not mentioned above shall be done in compliance  with the relevant provisions of the Law No 24/2016 of 19/06/2016 Governing ICT and the Regulations No 001/R/TD-ICS/RURA/016 OF 06/05/2016Governing Telecom Network Security in Rwanda; as well as any other relevant legislation and/or regulations.

5. Protection of personal information

5.1 If you register on this website, we will not make your personal information available to anyone unless permitted or required to do so by law. We will therefore not sell, rent, provide, or give access to your personal information to any unauthorized entities or third parties for their independent use without your consent and/or express request to do so.

5.2 We value the information which you provide to us and will therefore take all reasonable steps to protect your personal information from loss, misuse or unauthorized access and/or alteration.

6. Correction of personal information

6.1 MTN strives to keep your personal information accurate. We will provide you with access to your personal information and make every effort to provide you with access to your registration data so that you may view, update or correct your information. To protect your privacy, we will also take steps to verify your identity before granting you access to your personal information.

6.2 You may also update or correct your personal information held by MTN by contacting MTN via the “Contact Us” link on this website

6.3 MTN uses cookies. When you visit an MTN website, we place a text file called a “cookie” in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookie. Cookies enable this website to recognize the information you have consented to give to this website, such as the Lightboxes you have created, and help us determine what portions of this website are most appropriate for your professional needs. As a result, cookies will allow you to retrieve previous image search results, access Lightboxes with ease, and view your previous invoices. We do NOT use cookies to examine your browsing behavior before or after leaving a MTN website. Cookies do not damage your system and do not collect your personal information.

7. Changes to this privacy policy

7.1 MTN reserves the right to amend this privacy policy at any time by posting the amended policy on the website. Unless otherwise stated, the current version will apply each time you access this website.

8. Which laws apply

8.1 This privacy policy will be governed by the laws of Rwanda. You are entitled to refer any dispute relating to this privacy policy to the Rwanda Utilities Regulatory Authority and in the event the dispute is not resolved by parties amicably within 60 days, the parties shall refer the dispute to a competent court in Rwanda. ​