Requirements and Number of SIM Cards allowed per Document Type

Pre-Paid Customer

CUSTOMER CATEGORY
DOCUMENT TYPE REQUIRED
NUMBER OF SIMCARDS ALLOWED

Rwandese Foreigners with Residence in Rwanda

Rwandese ID Refuge ID issued by NIDA 
Foreigners ID issued by NIDA

Maximum of 3 sim cards

Foreigners without Foreigners’ Resident IDs

Ordinal Passport   Diplomatic Passport  
Refuge passport UN Passport 


Only 1 sim card and for any extra SIM Card needed, RURA’s approval will be applied for.

Regional Customers(Uganda, Kenya, Tanzania, Burundi and RDC)

Regional traveling DocumentLaissez – Passer                                 CPGL 

Only 1 sim card and for any extra SIM Card needed, RURA’s approval will be applied for.

Refugees without Rwanda Refugee IDs

Refugee document issued by UNHCR (RWANDA)                  


Only 1 sim card and for any extra SIM Card needed, RURA’s approval will be applied for.
SME, Corporate, NGO

RDB/RGB document RRA TIN Number 


UNLIMITED

Government Institutions

Official letter with TIN number  RGB certificate      

UNLIMITED

Post-paid Customer

New Individual Client requirements:

  1. Valid citizen or resident of Rwanda
  2. Employer’s reference – proof of employment
  3. Payslip or proof of income
  4. A Residential and work address (to be filled on the application form)
  5. Completion of application form
  6. Copy of identity document for Nationals
  7. Temporary Residence Permit or copy of passport & visa (Non-Rwanda Citizens)

A refundable deposit of Frw 96,000 per line – Refundable upon the termination of the postpaid contract

  1. Itemized bill of Frw 920 (if in need of monthly call details on invoices)
  2. An additional Frw 250,000 per line for International Roaming activation will be paid and roaming contract signed if International Roaming service is required.

New Corporate Client requirements

  1. Completed application form
  2. Legally registered Business
  3. Trade Reference or memorandum of understanding (where applicable)
  4. Proof of Trading license or Company certificate or MOU
  5. Three months bank statements, for new companies
  6. Names & photocopy ID’s of Directors where the directors are non-Rwandan citizens then temporary Residence Permit or copy of passport & visa 
  7. A refundable deposit of Frw 96,000per line  
  8. Itemized bill of Frw 920 (if in need of monthly call details on invoices)
  9. An additional Frw 250,000 per line for International Roaming activation will be paid and roaming contract signed if the international roaming service is required. 

CLOSED USER GROUPS(CUG)

  1. Request letters
  2. List of Numbers
  3. Proof of payment

PAYMENT MODULES

  1. Pre-paid (Payment before the Service)
  1. Post Paid Requirement (Payment at end-Month)

BONUS ON NEW SIM CARDS

MTN Simcard is bought at Frw 500, with below bonus;

  1. Free Airtime worth Frw 400 
  2. Free 50MBs
  3. Free 50 SMS

Dial *131# before any other transaction to activate the bonus