MTN Mobile Money can only be withdrawn from authorised MTN Mobile Money Agent, located countrywide.

A registered MTN Mobile Money recipient will have to present the Agent with:

  • Your MTN Mobile Money account number
  • Your ID documents
  • The amount you wish to withdraw

The Agent will initiate the withdrawal and you will receive a message on your phone requesting you to withdraw by entering your MTN Mobile Money PIN

You and the Agent will receive an SMS notification with the transaction detail.

A non-registered MTN Mobile Money recipient will have to present the Agent with:

  • Their ID documents
  • A token number and secret code

They will then personally enter the secret code into the Agent’s phone.

How to

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