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SIM Swap is a service that allows you to keep your same mobile number if you need a new SIM card for any reason – whether it is lost or stolen; damaged or rejected.
SIM Swap is activated by buying an MTN replacement SIM
You will be asked for the following information to verify your ownership of the original SIM card:
The customer service agent will also ask you for the following additional information:
Once confirmation is received; you may begin using your phone as before. You’ll be assigned the same voice package that you had with your former SIM card.
Recharge your account with airtime cards available at most kiosks; MTN Centers and MTN street vendors.
A SIM Swap costs 500 Rwf
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