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Your calls will be answered by the Voicemail service when you cannot answer your mobile phone, if you are on another call, you’re in an area not covered by your network, your phone is switched off, or you are out of the country. The caller will hear your personalized greeting and will be able to leave you a message which you can retrieve for free by dialing the access code 120 at any time locally, or +25078120 if you are dialing from abroad or 078120 if you are using a phone that is not yours.
You need to set up your phone to use the Voicemail service for the first time.
Decide if you will receive Voicemail messages from callers when:
*The preferred option is when unreachable.
You can initiate the divert on your phone to 174xxxxxxx where x are the last 7 digits of your number (MSISDN). Or you can call customer care to activate the divert for you. Customer care will also do the one time provisioning of your Voicemail service.
To listen to your Voicemail messages you need to know the following short codes.
Your Voicemail is by default set in the French language which is option 2. If you want to change to English you will need to dial 120 and go to language menu to change to option 1 which is English. If you cannot do this, call customer care and they will do it for you from the Voicemail node.
Retrieving a Voicemail is free, but leaving a voice message on a phone is the same charge as a local call.
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