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Business Call Assist is a virtual IVR solution that allows companies to automatically configure the management of incoming calls and to direct the caller to the relevant department according to their needs.
Business Call Assist offers several advantages to the companies:
SMEs benefits include:
Frequently Asked Questions:
What is Business Call Assist?
Business Call Assist is a virtual IVR solution, a value-added service that allows companies to automatically configure the management of incoming calls and to direct the caller to the relevant department according to their needs.
This service is available to any customer (Small & Medium Enterprise customer) who would like to manage their calls more efficiently and professionally.
By contacting your MTN Business Account Executive if you are an existing client. You may also drop an email to Sales.RW@mtn.com
Do I need to do any installation for this system to work for me?
No, the Business Call Assist solution is internet-based. As a subscriber you only need access to the internet in order to access and manage it. No installation is needed.
Am I able to receive calls from other non-MTN numbers?
You can receive calls from non-MTN numbers, although you cannot forward calls to them.
How much does it cost?
For 25,000 RWF per month, your business gets a virtual dedicated number that will be able to forward calls to 2 mobile numbers free of charge. Additional call forward mobile numbers will be charged 5,000 RWF each. Note that this is a post-paid service.
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