MTN Rwanda launches Business Call Assist for SMEs

The leading telecommunications company in Rwanda, MTN, has today launched a cost-effective answering position and personal call management tool designed specifically for small and medium enterprises.

Business Call Assist is an automated Cloud IVR answering service that answers calls, gives clients important information, takes messages, manages customer queries and diverts calls to relevant employees, much like having your own call centre.

Speaking at the official launch held at MTN Headquarters in Nyarutarama, Norman Munyampundu, General Manager of MTN Business said, “This solution is being used by millions of small businesses across the globe. As always, MTN Business is taking the lead in bringing innovative solutions to its customers.”

Some of the major benefits of Business Call Assist to SMEs is the affordability of the solution as it does not require any hardware or software to install thus minimising costs for businesses, as well as the mobility and flexibility of receiving calls on fixed lines or mobile numbers in an office or on the move, 24/7.

“Missing any sales call is critical but with this unique technology, SMEs will ensure that keep their existing customers happy, attract new ones and grow their business, while simultaneously improving customer interactions and reducing costs,” concluded Munyampundu.

By adopting this cost effective and innovative technology, MTN expects SMEs to greatly improve their productivity, while driving up customer satisfaction and loyalty. 

To register or to get more information on Business Call Assist, please contact us on


 About MTN Rwanda:
MTN Rwanda (MTN RWANDACELL Ltd) has been in operation since 1998 with 4 million subscribers and still growing. In its vision of leading the delivery of a bold, new, digital world to our customers, the company offers new and innovative packages and services and keeps up with the latest trends in communications to satisfy its customers.

For more information, please contact:
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