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In a bid to bring quality customer care to the doorsteps of its valued subscribers, MTN Rwanda has announced the launch of four new customer service centres in three provinces located at Karongi (Western Province), Petit Barriere (Western Province), Gicumbi (Northern Province) and Nyakarambi (Eastern Province). This move reaffirms MTN’s mission of making its customers’ lives a whole lot brighter by ensuring the highest levels of service to its customers.
These centres will serve as sales points for MTN products and services, Mobile Money merchant points, education and service demonstration, payment points for monthly bills and SIM registration among others.
Speaking at the launch of the Karongi Service Centre today, MTN’s Southern & Western Regional Manager Camille Kaminuza, said that MTN remains true to its core values of bringing relevant products and services closer to customers and focusing on improving customer satisfaction.
“By expanding our reach to all the corners of the country, we’re maintaining our commitment to providing excellent service delivery to our customer base and to position MTN in the minds of customers. We will be here to listen to customers’ feedback and make well targeted adjustments, that all add up to greater customer satisfaction.”
Director of Infrastructure in Karongi District, Damascene Hanyurwimana, applauded MTN for its continued investment in the country and welcomed the convenience the service centre will bring to the people of the area.
“Having this service centre within close proximity to everyday business men and women provides convenience of service, and will allow for one to focus on his or her business objectives without having to travel far for support.”
The opening of these four sales points brings such MTN one-stop solutions centres across the country to a total of 19, with 7 being in Kigali and 12 upcountry.
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About MTN Rwanda:
MTN Rwanda (MTN RWANDACELL Ltd) has been in operation since 1998 with over 3.8 million subscribers and still growing. In its vision of leading the delivery of a bold, new, digital world to customers, the company offers new and innovative packages and services and keeps up with the latest trends in communications to satisfy its customers.
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