Privacy Policy

This Website, which is accessible at, is made available by Mobile Telephone Networks (Pty) Limited (

Privacy Policy

1.     Introduction

1.1.   This Website, which is accessible at, is made available by Mobile Telephone Networks (Pty) Limited ("MTN").

1.2.   MTN respects the privacy of your personal information. We have prepared this privacy policy to let you know how we will treat any personal information that may be provided to us through this website or on our Facebook® page ( or Twitter® account(@MTNRwanda)(“Social Media Accounts”). We will take all reasonable measures to protect your personal information and keep it confidential.

2.     What is personal information?
In order to provide you with the services offered on this Website or on our Social Media Accounts, you may be required to provide MTN with personal information. Personal information is information which identifies you as an individual, including but not limited to, your name, image, contact details such as telephone number and/or email address, any identifying number assigned to you and any information relating to transactions in which you have been involved.
3.     What we collect

3.1.   On some web pages of this Website or through our Social Media Accounts, you may be requested to provide certain personal information. The types of personal information collected at these pages may include your name, image, handset details, contact and billing information, and transaction information.

3.2.   In order to tailor our subsequent communications to you and continuously improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, experience with our products and this Facebook page, and more detailed contact preferences.

4.     How we use your personal information and how we may contact you

4.1.   MTN uses your information to better understand your needs and to provide you with better service. Specifically, MTN will use your personal information to contact you in relation to the goods and services that MTN provides to you or to respond to queries raised by you through the Website or any of our Social Media Accounts.

4.2.   MTN reserves the right to perform statistical analyses of user behavior in order to measure interest in and use the various areas of the Website and Social Media Accounts, so long as such statistical analyses will not be linked to any registered person by a third party.

4.3.   We may use your personal information to contact you for market research, unless expressly requested not to, when you register with us or at any other time such that you do not miss out on any of the deals and promotions that we may have.

4.4.   MTN may send you promotional materials or details by SMS or e-mail or through our Social Media Accounts in order to * you and keep you advised of any promotions, news, competitions or developments which we think may be of interest to you. We will always give you the opportunity to unsubscribe to the receiving of such direct communications.

4.5.   Further, notwithstanding any such preference not to receive promotional information by the user, MTN reserves the right to contact the user regarding account status, changes to the terms and conditions and other matters relevant to the underlying services and/or the information collected.
4.6.   MTN may sometimes permit third parties to offer subscription and/or registration based services through an MTN’s Website or Social Media Accounts. MTN is not responsible for any actions or policies of such third parties and users should check the applicable privacy policy of such party when providing personally identifiable information to them.


5.     Protection of personal information

5.1.   If you register on this Website or share your personal information on any of our Social Media Accounts, we will not make your personal information available to anyone unless permitted or required to do so by law. We will therefore not sell, rent or provide your personal information to unauthorized entities or third parties for their independent use without your consent. We may, however, share your personal information with our affiliates within the MTN Group of companies.

5.2.   We value the information which you provide to us and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorized alteration. We will ask for your express permission before we use your personal information for any purpose not disclosed above.

5.3   MTN shall not be held liable for any personal information which you may accidently or unknowingly post publically on MTN’s Social Media Accounts rather than sharing the information privately through MTN’s Facebook message inbox or through a direct message on Twitter.

6.     Correction of personal information

6.1.   MTN strives to keep your personal information accurate. We will provide you with access to your personal information and make every effort to provide you with access to your registration data so that you may view, * or correct your information. To protect your privacy, we will also take steps to verify your identity before granting you access to your personal information.

6.2.   You may also * or correct your personal information held by MTN by contacting MTN via the contact details set out on this Website or through our Social Media Accounts or on 456 or visit your nearest MTN Service center.
7.     Changes to this privacy policy
MTN reserves the right to amend this privacy policy at any time by posting the amended policy on the Website with a link to such amended policy on our Social Media Accounts. Unless otherwise stated, the current version will apply each time you access this Website and our Social Media Accounts.
8.     Which laws apply
This privacy policy will be governed by the laws of the Republic of Rwanda. You consent to the jurisdiction of the Rwandan courts for any dispute which may arise out of implementation or interpretation of this privacy policy.