FOR IMMEDIATE RELEASE
MTN Rwanda apologizes, explains technical hitch
2nd December 2012
NYARUTARAMA: - MTN Rwanda has apologized to its subscribers for an outage that affected the company’s network last Friday.
According to MTN, the disruption occurred during the last leg of a 3 day upgrade that was being carried out by Ericsson, MTN's network vendor, that would provide world class resilience and disaster recovery on the network. This would ensure a more stable network in the future.
According to Mr. Khaled Mikkawi, the CEO of MTN Rwanda "the work on Friday took longer than expected and went beyond the network maintenance window and when it was completed at 8am, some customers were unable to connect to the network".
Mr. Mikkawi apologized to subscribers saying the company would do all within its power to solve the technical hitches and ensure clients have a better customer experience in the short and long term on the network. "We sincerely apologise for this disruption and want to assure our customers that we're doing everything possible to ensure that this does not occur again" said Mr. Mikkawi.
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