Other Mobile Money features

How to Check Your Balance

To check your Mobile Money balance:

  • Go to ‘MTN Services’
  • Select ‘Mobile Money’
  • Select ‘My Account’
  • Select ‘Balance’
  • Enter your MTN Mobile Money PIN

How to Get a Mini-Statement

To receive a MTN Mobile Money Mini-Statement:

  • Go to ‘MTN Services’
  • Select ‘Mobile Money’
  • Select ‘My Account’
  • Select ‘Mini-Statement’
  • Enter your MTN Mobile Money PIN

How to Add a "Favorite"

You can add numbers that you will frequently make payments to.

  • Go to ‘MTN Services’
  • Select ‘Mobile Money’
  • Select ‘My Account’
  • Select ‘Add Favourite’
  • Select ‘Mobile Number’ and follow the prompts

How to Delete a "Favorite"

To delete favorites previously stored

  • Select ‘Mobile Money’ then ‘Find’ to display existing list of names and follow the prompts

After successful deletion of the short name, you will receive a text confirmation message

How to Change a PIN Number

You can change your MTN Mobile Money PIN at any time:

  • Go to ‘Mobile Money’ menu
  • Select ‘My Security’
  • Select ‘Change MTN Mobile Money PIN’ menu and follow the prompts

After successful change of the MTN Mobile Money PIN, you will receive an SMS confirming the change.

How to Contact Customer Service

  • Go to ‘MTN Services’
  • Select ‘Mobile Money’
  • Select ‘Call Help Line’
   

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